DONT GO WITH VERIZON!! They are the up and coming ATT ( not what you want)

1.3
Details
Verizon is literally on the fast track to losing its customers. I have had verizon for about 20 yrs. Service was always good.... CUSTOMER SERVICE was even better and never had issues. Man has than changed. Service is spotty sometimes. YOU CANNOT GET A LIVE PERSON ON THE PHONE!!!! I have tried 4 phone numbers and at least 10x and still have not spoken to anyone. I have, however, been hunbg up on all 10x but the robo-bitch they decided to use instead of having real human interaction. I'm about to drop my phone carrier just as I did cable TV. We, the people, HAVE HAD IT WITH ALL OF YOU!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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#1769325 Review #1769325 is a subjective opinion of poster.
Service
Verizon Mobile Phone Service
Cons
  • Automatic troubleshooting has zero value
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

If service doesn’t improve, go with another carrier | Verizon in Humboldt, Tennessee

1.5
Details
In the past few monthsmy service has gotten worse Most of the time I have to go outside to use my cell phone. In the past it was fine. Don't like paying for a service that is not what you say it is.
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#1766578 Review #1766578 is a subjective opinion of poster.
Service
Verizon Mobile Phone Service

Don't becomre one | Verizon

2.3
Details
Once again, yesterday Jan 13, 2020, I tried to call my wife's hospice Dr on her iPhone and got the "Welcome to Verizon Wireless, your call can not be completed as called. . . " This happens on both of our iPhone 8, with random numbers, and at random times. I have posted about this in different venues several times in the past month. I received one STUPID resonse telling me how glad Verizon is to hear from me, and "we hope we have you covered in the future". After a few more posts, I was sent an email address saying a Verizon rep was going to help with the problem. I sent a msg to that address 3 times with NO RESPONSE!! The problem has NOT changed, NOT been fixed, and NOT EVEN acknowledged!!!!!
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Review
#1762584 Review #1762584 is a subjective opinion of poster.
Service
Verizon Mobile Phone Service
Pros
  • You never get a clear english speaking person
  • Good coverage
Cons
  • No customer service
Reason of review
Poor customer service
Preferred solution
Fix the damn problem, or tell the customers how to fix it.

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Verified Reviewer

I have no complaints. I was properly treated, unfortunately I accidentally cut off my call and was unable to continue a solution to my problem. | Verizon

5.0
Details
Like. Was unable to get back on line. It was very difficult getting Verizon on FaceTime.
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Review
#1761787 Review #1761787 is a subjective opinion of poster.
Service
Verizon Mobile Phone Service
Pros
  • Coverage area
Cons
  • Cannot reach rep
Reason of review
Frustrated
Preferred solution
make easier for customers to communicate via FaceTime if no cellphone is available or store is close.
I upgraded my phone back in July for a Note 9 the phone was not working properly as far as making and receiving calls they sent me a sim card only to have the same problem so back in July they sent me 2 refurbished phone and they would not stay powered on, they finally...
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#1754601 Review #1754601 is a subjective opinion of poster.
Service
Verizon Mobile Phone Service
Cons
  • Dropped calls
  • Faulty equipment
Reason of review
Return, Exchange or Cancellation Policy
Loss
$794
Preferred solution
Price reduction
Tags
  • cell-phones

No service. | Verizon in Marshall, Wisconsin

1.0
Details
I live in the midwest. Where pretty much the only game in town is U.S. Cellular. Verizon only works in citys, but they claim to have the best coverage. Why can't they provide great coverage everywhere else because i know for a fact it does not work in rural areas. Plus there phone's and plans are way overpriced. I have 3 Samsung devices with unlimited data through US Cellular and its 150 dollars cheaper than Verizon. They wanted me to down grade to the worthless new LG phone that is not user friendly and complicated. It's time for Verizon to put up or shut up. If i ever got injured out and about on the farm and had Verizon for a phone company there is a great chance I'm not going to make it.
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#1607223 Review #1607223 is a subjective opinion of poster.
Service
Verizon Mobile Phone Service
Cons
  • False advertising
Reason of review
Bad quality
Tags
  • HUGE SCAM
  • Internet Verizon

Disapointed with verizon wireless

Bought a new phone and 2 year contract because i wanted hot spot on 6-4-19 as soon as i got home the hot spot wouldnt turn on and says -mobile number not found- after hearing several stories they said it would be fixed by the 9th..well here it is 10 oClock at night on the 8th and still no hot spot. Im so dissatisfied with this company. Im planning on taking phone back and canceling my plan...so agravated
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#1554383 Review #1554383 is a subjective opinion of poster.
Service
Verizon Mobile Phone Service

Internet slow down | Verizon

Net nutrality is gone from verizon services. Verizon has slowed down my internet service to the point of no service. I cannot access any website because the site crashes everytime. I am canceling my service. Verizon sucks putrid ***
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#1522118 Review #1522118 is a subjective opinion of poster.
Service
Verizon Mobile Phone Service

Lose of signal an 4g service | Verizon in Lima, Ohio

Loss of signal an 4g service over the last 4 months starting dec 2018. Contacted Verizon wireless with this issue. After 4 month ordeal still no resolution to this problem only to be told that I am now on the outskirts of their cell tower service. 3 towers located within a 6 mile radius and still no service. Only deceit and misdirection in this matter. 12 year's plus at this location no problems till now.
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#1509260 Review #1509260 is a subjective opinion of poster.
Service
Verizon Mobile Phone Service

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I was told that my dad's 3g phone could not be put back on because Verizon no long supported 3g. I repeatedly said, "this was your associates fault, she removed his phone for no reason!" So the next associate I spoke to said he "fixed it". My dads phone is now working.
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Review
#1479517 Review #1479517 is a subjective opinion of poster.
Service
Verizon Mobile Phone Service
Reason of review
Poor customer service