Verizon Mobile Phone Service Reviews

2.2
(6 reviews)
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I have been arguing with verizon for the last year now when they started putting another charge on my bill. My husband and I have been with verizon for the last 20 yrs, cause it's the only cell service that works for rural areas. He needed a new phone, was up to get one, what verizon said on bill, and I was going to change service from net10 to verizon. He seen the Extravert2, slide phone, we seen it online from verizon and went to a store...
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1.0
I liked
  • Dealing with a bunch of lying polecats
I didn't like
  • How employees lied to make it seem they were right
  • Inability and willingness to address problem
  • Disregard for promises
We had constant trouble with Verizon local store in Irving Texas. The people on store are rude and very insulting. I had a LG G3 phone that started showing "no sim Card" after the recent update. The representative told me that the phone was bad and wanted me to buy a new phone for full price. He was rude and told me that has 12 years of experience. He did not even make an attempt to get an advise from the technician. I went to other store and...
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1.6
I liked
  • Real verizon supprt
#918437
I was with Verizon for 7 years and after my bill amount kept changing and going up every month with some ridiculous charge they couldn't explain I switched to AT&T. My number was ported to AT&T in March 31st. I called to verify this with Verizon. The rep said yes we know. I get a bill in June for over $500 dollars. Seems they kept my account in suspension for almost three months! to see if I changed my mind and then charged me both a...
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3.5
#908435
I have had so many issues with Verizon I don't even know where to start. From signal to customer service to billing, and most recently equipment. My new droid turbo 2 no longer has sound and after an hour of troubleshooting still no sound. The representative says, well we will have to issue you a new phone, oh wait we can't until your bill is paid!!!??? This is a manufacture warranty and you can't issue me a new phone!!!!? You want me to pay...
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**** ALERT TO ALL VERIZON CURRENT CUSTOMERS**** this proves they do not want to keep customers they just want new ones!!! I am a loyal customer of over 15 years, and just decided once again to upgrade my phones and thought that signing up for a 2 year contract showing my loyalty to Verizon would be best. well I found out that if you upgrade to a 2 year contract that lets them change your billing on your smartphone lines from 20.00 ( for no...
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2.0
#848630
First, the account is in my wife's name, Randy Bolton. I first had a service issue, no dial tone, on May 3, reported on May 6, and still not resolved. I was also advised on May 12, that changing my phone number would resolve the issue which it did not, and then I was told later that day by Tech support that changing a phone number will NEVER resolve any issue. Now they are unwilling/unable to give me back my original number even though it was...
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I am a father setting up a Verizon account for my daughter graduating from medical school. I understand she has no substantial credit built up when I filed the application. She has a totally clean credit rating, just has never had a loan. So I go through the effort to set up a phone in her name (she has had one for 6 years in my name) with Verizon. The said I needed to provide a copy of the DL and SS card for the credit department. So I provided...
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Verizon Mobile Phone Service Review

#911132
I was trying add line no reason flag my account
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Verizon Mobile Phone Service Review

#907062
3.2
I have been a Verizon customer bill paid on time all the time now all of a sudden 2 of my lines are getting charged for over using data which has never happened before I would like to know why? And if this persists I will go off of Verizon and go to another carrier. If this matter is not resolved immediately
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