I have had no internet for 4 days and spent over 15 hours on the phone with verizon due to their mistake. I still do not have internet service.
They mistakenly set up cable, internet and phone service at my old address a week AFTER i moved out without my consent. This was an empty house and a number that if they checked their records would have zero calls made or received. Because of this service racking up unpaid fees it has been shutting off my actual service.
I have been contacting them for over a year about this issue because this 300$ bill is on my credit report and causing my current service to be shut off. After 4 days they have admitted their mistake but have yet to correct it. As a paying customer I am forced to run my home business from Dunkin Donuts on their free wifi!
No one should spend 15+ hours on the phone and lose money and patience for a mistake that is in no way my fault. They have yet to correct this problem and we are in day 5 of no service.
Product or Service Mentioned: Verizon Internet Service.
Monetary Loss: $5.