We've been Verizon customers for 10 years. Always pay monthly bill online.
Have been trying to do pay this month but the website wasn't working correctly and wouldn't take payment. Tried for past 3 days unsuccessfully. Finally called "customer service." Spoke to "Julie in Iowa." She tried to access our account online. She couldn't do it either.
Since bill was now due we said we'd pay over the phone. Fine, except Julie told us "we have to charge you a $3.50 transaction fee." We asked why we should have to pay for a problem with Verizon's website? Julie said "we have to charge you because it comes from a 3rd party." For us, the money wasn't the issue. It was the principal of our having to pay for Verizon's problem.
We asked to speak to a supervisor. After putting us on hold Julie told us that the supervisor was on another call and wouldn't be available for 45 minutes to an hour but "we were welcome to stay on hold and wait if we wanted to." Obviously, this supervisor didn't want to speak to us. We asked for the supervisor's name. Julie refused to give it.
What a croc. If we could have switched carriers at that moment we would have done it on the spot. And all for $3.50.
Hard to believe that any company would risk losing $250 a month in revenue for $3.50 and for a problem that they caused to start with.
Product or Service Mentioned: Verizon Account.
Reason of review: Poor customer service.