Montgomery County, Texas
Not resolved

Been a customer since 2013. 1 GB plan $80.


I've been out of contract for 11 months. I called CS to inform them of a provider change. I was told that an out of contract customers receive a credit of $15.

month. Hmmm. Then I'm owed $165.? The CS told me a credit of $15.

would be on my next billing and that I would qualify for the same plan I now have for only $50. a month. I OK'd that. However, I went on their site, chat with a CS, no plan change had ever taken place, no credits ever issued, additionally on their site they have my same old plan for only $30.

month. You mean they been screwing me and others like this all this time?

Listen, Verizon is one BIG LIE! They will always over-charge as many as they can and say anything to keep your business and nothing will ever change for you or me.

Product or Service Mentioned: Verizon Wireless Account.

Reason of review: Not as described.

Monetary Loss: $165.

Preferred solution: Full refund.

Company wrote 0 public responses to the review from Oct 30, 2015.
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