Not resolved

In June I was told htat if I added the unlimited data to my phone it would carry over if when I upgraded to a smart phone. when I tried to upgrade I could not carry it over and it is no longer an option.

Verizon claims they cannot give me it. When I tried to resolve the matter things just got worse. People did not get back to me and the executive that I spoke to was too busy blaming the store for only being an "authorized" dealer.

One of their own representative told me in Sept. it would carry over but when she tried it did not work.

Product or Service Mentioned: Verizon Phone Service.

Company wrote 0 private or public responses to the review from Sep 29, 2011.
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