They promised me refund on my phone Samsung S5, never got it. They promised me cell phone bill $75 a month.
They are charging me $80. I have scheduled auto pay multiple times, they are not applying it and every month trying to charge me late fee. I have spoken with customer service about it multiple times nobody cares. The chat window, they do not respond.
They claim they can not send me an e mail with confirmation.
They can not send e mail because they do not want to be held accountable. Next thing I am doing is a court.
Product or Service Mentioned: Verizon Phone Service.
Reason of review: Poor customer service.
Monetary Loss: $150.
Preferred solution: Full refund.
I didn't like: Lack of accountability, Not caring, Poor website, Lack of professionalisim, Lack of e mail sending option.