3.0
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They promised me refund on my phone Samsung S5, never got it. They promised me cell phone bill $75 a month.

They are charging me $80. I have scheduled auto pay multiple times, they are not applying it and every month trying to charge me late fee. I have spoken with customer service about it multiple times nobody cares. The chat window, they do not respond.

They claim they can not send me an e mail with confirmation.

They can not send e mail because they do not want to be held accountable. Next thing I am doing is a court.

Reviewer is in unhappy mood. This person stated that there is a room for improvement of lack of accountability and not caring. Please immediately contact the author of this review to discuss poor customer service of verizon phone service and associated monetary loss in the amount of $150. Verizon needs to issue a full refund according to poster's claims.

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