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I was a dummy and "switched" from Cordia to Verizon. At sign up I told the Agent to add the International plan, she didn't.

I received my first bill from Verizon and guess what, she didn't add the International plan and as a result I was billed $100.51 for a 19 minute call (only international call). I called Verizon today (3/30/09) and explained that the Agent didn't honor my request and would Verizon please re-rate my plan, the SUPERVISOR flat out said NO.

I asked, not even as a 1 time courtesy, she said NO. I disconnected my service today.

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jimdand
Chimney Rock, North Carolina, United States #54912

I agree that Verizon is a poor choice in cellular phones.

We, too, had a bad experience with them regarding billing and other issues.

We switched to Nextel/Sprint --- and are very happy. As far as I know, Verizon STILL doesn't offer "push-to-talk" service (VERY handy to have). So Verizon is behind the curve. When will they get with the program and be honest and offer the best service? Who knows --- but DON'T do business with Verizon.

From a FORMER customer.

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