I had a Verizon FIOS package of all 3 services last year (TV/Internet and phone) and I lost all 3 services on April 16, 2011, due to a storm. I did NOT GET ANY SERVICES BACK after that storm, and then due to VERIZON'S numerous botched attempts at trying to get my services restored, and then because THEY cancelled my service appointment with NO prior notice after forcing me to take a day off from work to wait for them (also idiotic, since the storm was OUTSIDE my home, not inside, but they INSISTED), I finally cancelled my service from them. I then had Optimum installed on MAY 7, 2011.
They have been billing me ever since for service I never had!
I called repeatedly and they insisted that I would be credited. I have a notebook full of names confirming this. I even have a confirmation number [CONF# NY 00102410033] from them confirming this. I have numerous other VERIZON documents FROM THEM, (AND I SENT THEM TO THEM, and I even sent them my Optimum bill showing that I had Optimum installed on May 7, however, not only are they STILL BILLING ME for services they never supplied, BUT THEY SENT MY ACCOUNT TO 3 (THREE) COLLECTION AGENCIES and so I have been HARRASSED FOR ALMOST ONE YEAR BY DAILY PHONE CALLS ON MY HOME PHONE AND MY CELL PHONE, AS WELL AS THREATENING LETTERS BY 3 COLLECTION AGENCIES AND MULTIPLE VERIZON IDIOTS TRYING TO BULLY ME INTO PAYING A BILL THAT I DO NOT OWE! THIS IS NOW EXTORTION, WHICH IS A CRIME!
Even after I received verbal confirmations (with a confirmation number# NY 00102410033) from Verizon that I did not owe anything , the bills continued. But then, I received a bill that said, "Do not pay" "Credit Balance," "Refund Check to Follow." BUT THEN, I received a new bill with charges for the upcoming month! I called and they said they would straighten it out. I emailed and they confirmed that I owed nothing. (I have an email from STEPHEN FROM VERIZON AND HE STATED I OWED NOTHING!)
But, still, ever since then, I have been harassed by daily phone calls from 3 (THREE) COLLECTION AGENCIES, and nasty collection letters for the amount of the "New Bills" and the balance of the previous bill"”for when I had no service and cancelled. The net total they are claiming I owe is $167.57, but I owe ZERO since I never had service during any of this time period that they are billing me for.
I have contacted the Better Business Bureau. VERIZON ignored the BBB claim for 6 months, and just NOW responded to the BBB, but insisted that I owe this "balance." ??!!
I have contacted the Chairman of Verizon, he never responded, but shortly thereafter, I began receiving phone messages from some robotic ***, a Ms. Jones, who could barely speak coherent English, and kept mispronouncing my name (not a difficult name), and leaving me messages "to call her" from the "executive office" however, when I called back, the numbers were not working numbers!
And, frankly, anyway, I don't have the time to be playing phone tag with imbeciles. This matter was already confirmed verbally multiple times by them- verbal communications/confirmations are obviously meaningless. I want WRITTEN DOCUMENTATION FROM THIS COMPANY THAT THEY SCREWED UP, AND I WANT THEM TO PUT IT IN WRITING TO ALL 3 (THREE) COLLECTION AGENCIES, and I WANT MY PHONE NUMBERS REMOVED FROM ALL OF THEIR COMPANIES!
The most "recent" Verizon *** "handling" my case at Verizon is a Ms. Martin.
THIS is the billing information- (not the gibberish nonsense that Ms. Martin continues to spew)
I lost ALL VERIZON services on April 16, 2011, and I did not get services back after that day, APRIL 16, 2011.
They billed me, bill dated 4/25 (due 5/20), "future"charges (they charge in advance) -
"TRIPLE PLAY"PACKAGE CHARGES:
VOICE: APR 25-MAY 24 (BUT I DIDNT HAVE THIS SERVICE!)
TV: April 19- May 19 (BUT I DIDNT HAVE THIS SERVICE!)
iNTERNET: April 25-May 25 (BUT I DIDNT HAVE THIS SERVICE!)
THIS BILL WAS FOR $244.04
They billed me for "past due" charges, but those charges were for the dates that had LOST SERVICE"”I called, and I refused to pay, and I was assured that I would be credited that amount (By Ms. Tyree and others"”this is in THEIR NOTES AND HAS BEEN VERIFIED BY MS. TYREES CONFIRMATION NUMBER - CONF# NY 00102410033) this credit/credit adjustment/correction/cancellation WAS NOT DONE CORRECTLY BY VERIZON"”NOT MY PROBLEM!
(They only credited me for loss of service for 2 days-April 19-20: ANOTHER VERIZON ERROR!)
I received another bill: dated 5/7, for services for"services May 9- May 24"³ This bill has some "adjustments" but shows that I owe"$167.57"³--- THIS MAKES NO SENSE! – and I even sent them MY CABLEVISION BILL- I HAD CABLEVISION INSTALLED ON MAY 7! I DIDN'T EVEN HAVE VERIZON WIRING IN MY HOME ANYMORE!!
(I HAVE NOT HAD ANY VERIZON SERVICES SINCE APRIL! AND THEY HAVE CONFIRMED THE CANCELLATION; IN FACT – CABLEVISION HAS BEEN INSTALLED SINCE MAY 7TH. I DID NOT HAVE ANY PHONE/TV/OR INTERNET SERVICE FROM ANYONE FROM THE PERIOD OF APR 16 TO MAY 7TH. AND ON MAY 7TH, IT WAS CABLEVISION SERVICE THAT I HAD!! (THEY HAVE MY Cablevision bill! HOW DUMB ARE THEY?? ALL THEY HAVE TO DO IS TO LOOK AT THE INSTALL DATE! MAY 7, 2011! YOU CANNOT HAVE 2 PROVIDERS AT THE SAME TIME"”THIS IS PER VERIZON'S OWN RULES/AND CABLEVISION'S OWN RULES"”THEY ARE AFRAID OF DAMAGE TO EACHOTHER'S EQUIPMENT! THE PREVIOUS PROVIDER MUST BE CANCELLED AND REMOVED PRIOR!! PRIOR!! I COULD NOT HAVE HAD VERIZON –BECAUSE I HAD CABLEVISION IN MY HOME ON MAY 7!! THIS IS EXTORTION, PLAIN AND SIMPLE!
The VERIZON BILLS mentioned above are under account # ending in 216276.
I have provided all proof. It cannot be disputed. They are simply trying to extort money from me! I have documented every single claim I made and backed it up with THEIR OWN VERIZON DOCUMENTS AND CONFIRMATION NUMBERS
The statements below from Ms. Martin from Verizon make NO sense [besides being so poorly written that a first grader could have done better. My 6 year old nephew speaks and writes better than this!!]:
"Per Verizon records Mr. RXXXXXXX called into customer service office reporting trouble with service on 4/25. On 5/2 he receive an out of service credit from 4/16-4/22 for $43.05.On 5/10 he disconnected his voice service, and on 5/1 data and TV was disconnected. We issues a refund check for data/TV for $120.42. On 5/7 a final bill for voice was issued for $167.57.The reason he owes $ 167.57 is because he has a past due balance from his 4/25-5/24 bill of $244.04 we subtracted the -43.05 for out of service credit and -33.42 for 5/9-5/24 voice service he didn't have in that month. This left Mr. RXXXXXXX with a final bill of $167.57 for the time he had service in April and may. No credits are due bill is correct"
"The reason he owes $ 167.57 is because he has a past due balance from his 4/25-5/24 bill of $244.04 we subtracted the -43.05 for out of service credit and -33.42 for 5/9-5/24 voice service he didn't have in that month. This left Mr RXXXXXXX with a final bill of $167.57 for the time he had service in April and may. No credits are due bill is correct" ? ?
WHAT SERVICE IN APRIL AND MAY?? SHE STILL QUOTES THE SAME IDIOTIC RESPONSE INSTEAD OF READING WHAT SHE IS WRITING…..THEY ARE BILLING ME FOR 4/25-5/24!? I HAD NO SERVICE. SHE IS EVEN CONTRADICTING HERSELF. AND DO I NEED TO SHOW CABLEVSION BILLS ALSO? YOU CANNOT HAVE 2 PROVIDERS AT THE SAME TIME!
NO….we didn't first call on 4/25. We called on 4/16 and guess what? Now, since I sent ALL the VERIZON EMAIL CONFIRMATIONS THAT WERE SENT FROM VERIZON TO MY BLACKBERRY DURING THE SERVICE OUTAGE, IT IS OBVIOUS THAT VERIZON IS LYING AND TRYING TO EXTORT MONEY FROM ME. OBVIOUSLY, I CALLED REPEATEDLY, AND EXACTLY AS I SAID and WHEN I SAID . AS I SAID, I HAD NO SERVICE FROM VERIZON FROM 4/16/2011 ONWARD, SO HOW CAN THEY BILL ME IF THEY DID NOT PROVIDE SERVICE TO ME FOR PHONE, INTERNET, OR TV? AND THEN HIRE 3 COMPANIES TO HARRASS AND BULLY ME INTO TRYING TO GET ME TO PAY?? ISNT THAT EXTORTION? THAT'S A CRIME, VERIZON! In addition, Verizon credited me INCORRECTLY: Per Ms. Tyree (VERIZON employee) and see the confirmation number she provided . Even when Ms. Tyree attempted to CORRECT the cancellation/credit error/fiasco that Verizon created, it appears that even THAT was done incorrectly (see above). And now THAT information that Ms. Tyree gave me in order to CORRECT the Verizon errors, is being twisted around and Verizon is claiming that I called on different later date(s) and "disconnected" my service(s) on (all) different dates. This is incorrect for 3 reasons. First, again, see above (This was Ms. Tyree's attempt to correct the Verizon's error). Second, VERIZON sent me CONFIRMATION emails every time we called in. CUSTOMERs do not "disconnect" service! We can only call to "request" cancelling service. Third, I don't have any control over when they "actually" disconnect it and it apparently wasn't done CORRECTLY! HENCE THE BOGUS BILLING AND HARRASSMENT CALLS AND THREATENING COLLECTION LETTERS AND ATTEMPTS TO EXTORT MONEY FROM ME! I can only request A CANCELLATION! I was cancelling so that Cablevision could come in and install their wiring and equipment. I HAD NOT HAD SERVICE FROM VERIZON SINCE 4/16 ANYWAY!
Also, "Stephen" from Verizon, (see below) confirmed to me via email (as well as the automated service when I called in) THAT MY ACCOUNT WAS PAID IN FULL!
Details regarding above:
Verizon sent me multiple email notifications* every time I called to report "no service". Those are dated and prove that I called when I SAID I did; not when Ms. Martin of Verizon claims I did. And these notifications are FROM VERIZON! I remember getting them and feeling frustrated at the time because I was receiving them on my Blackberry and they said to go "online" for help and I was calling to report NO INTERNET so how could I "go online"! 2) I also found an email note I sent to myself AFTER I spoke to Ms Tyree (it includes a Verizon confirmation #) and it explains how she was going to process the credit BECAUSE VERIZON screwed up initially: "MS TYREE IS processing the cancellation of the TV/internet today because it was not done correctly" (She had explained to me that because VERIZON FAILED to process the cancellations correctly, this was the ONLY way she was able to process a credit to make it correct itself- and apparently, THIS IS NOW BEING TURNED AROUND AS IF I DIDNT CALL when I said I did, AND AS IF I HAD SERVICE during the times I didnt and during late April/May/June! This is also the reason that the 3 package options: VOICE, INTERNET, TV "appear" to be "disconnected/cancelled" at different times: Ms. Tyree explained that VERIZON SCREWED this up, and so she TRIED to correct it!!) I also noted, "She is putting the date back to 5/1 (SHOULD BE 5/8) because it was not done correctly and she is trying to correct this by pushing the date back so I will be properly credited."
Ms Tyree had explained that she also noticed they did not properly cancel ALL my services correctly NOR did Verizon properly credit me for the service outage from 4/16 onward. SO IN ORDER TO GIVE ME PROPER CREDIT, she SAID she took care of this: on this day with this confirmation #: CONF# NY 00102410033
(SHE SAW IT IN THE NOTES on my account (the Verizon SCREW UP) AND REALIZED THAT IT WAS NOT PROCESSED AND THAT IS WHY I KEPT GETTING BILLS. (I had also forgotten this part: AND: when I called in"”before I reached Ms. Tyree, the automated service said MY ACCOUNT WAS PAID IN FULL!
3) Also, I have an email from 6/20/11 from "Stephen" responding to my email dated 6/19/11 He wrote, "per the notes on the account the bill was explained. Sorry for any confusion "
VERIZON IS LYING!
These emails and confirmation #s are FROM VERIZON!
By the way, AGAIN, MS. MARTIN MISPELLED OUR NAME AND SHE / VERIZON IS USING 2 ACCOUNT NUMBERS AND SHE HAS THE WRONG ADDRESS! HOW DO I EVEN KNOW THIS BILL IS ACTUALLY MINE???????
[one of the emails that Verizon sent to me last year when I was inquiring about the bogus bills was sent to ME at my email address, but they addressed me as "Jennifer", MY NAME IS NOT JENNIFER--these people are ALL confused, and yet I AM SUPPOSED to "accept" this bogus billing? Their accuracy rate has been close to ZERO since the beginning-- They forgot to put a long distance plan on my line in 2009. They cut my phone service in error in 2009 because they thought there was "suspicious activity" on the line from overseas.....THAT WAS BECAUSE THEY FAILED TO PUT THE INTERNATIONAL PLAN ON THE LINE!**** They then billed me almost $800 in error in 2009 BECAUSE THEY BILLED ME AT THE WRONG RATE! They put the (INTERNATIONAL) plan on my phone in 2010 when I no longer needed it, and AFTER I had cancelled it repeatedly.
2011: they confirmed a tech appt but then canceled it with no notice after insisting I must be home all day. ] PLEASE NOTE: ....THIS WAS TO REPAIR MY "LACK OF SERVICE" ---I STILL HAD NO SERVICE...] THAT was why I became fed up and decided to cancel AND THEN THEY COULDNT EVEN DO THAT CORRECTLY!! - They failed to cancel my Verizon Fios bundle. They insisted I only called in for no service on 4/25, yet I HAVE EMAIL CONFIRMATIONS FROM VERIZON TO THE CONTRARY. They failed to properly credit me for NO SERVICE. I repeatedly told them NOT TO CALL; that I wanted this resolved IN WRITING- but Ms. Jones and Ms. Martin have comprehension problems so they repeatedly called my home number and left incoherent messages, mispronouncing my name and leaving a number which could not receive incoming calls on. They did not answer that line (212-791-2317) and the message I received if I tried to leave a message was: "the person who you are trying to reach did not set up voice mail. Good bye" And I was disconnected. I played this "phone tag game" for weeks and then gave up. I don't have time for nonsense and frankly, as I said, I want this in writing. Verizon lies, as I was previously promised credits and "no balance was due" verbally MANY times before.
They cannot speak, write, OR read English, apparently. They are using 2 account numbers for my ONE ACCOUNT. They are using the WRONG ADDRESS. They called me "Jennifer." They misspelled my last name......HOW DO I EVEN KNOW THIS IS MY BILL/MY ACCOUNT??..... ] Seriously, REALLY? HOW can anything THEY SAY BE BELIEVABLE?? I have emails FROM THEM and a confirmation number FROM THEM...I have my cell phone records.....
Verizon has not EXHIBITED ANY ACCURACY TO ME AT ALL. Perhaps "Jennifer RosenfEILD" IN MASSAPEQUA "PARK", WITH THE ACCOUNT NUMBER ENDING IN 000822 HAD SERVICE IN LATE APRIL MAY AND JUNE…..BUT I DIDN'T! PERHAPS SHE IS THE PERSON THEY ARE LOOKING FOR – PERHAPS SHE IS THE PERSON WHO SHOULD HAVE BEEN HARASSED FOR PAYMENT, AND NOT ME!
The bottom line is this: I want this corrected now, and I want the following:
Via postal mail: 1) an apology letter from Verizon stating that Verizon has been completely wrong on all counts, and that I owe them nothing (ZERO balance). 2) I want Verizon to contact the 3 collection agencies (North Shore, EOS/CCA, CBE Group) and DISMISS THEM IMMEDIATELY IN WRITING, AND I WANT COPIES OF THOSE 3 LETTERS, so that IF I EVER HAVE ANY PROBLEMS WITH MY CREDIT WITH ANY CREDIT REPORTING AGENCIES, I HAVE PROOF!
3) I want ALL of my phone numbers removed from ALL of their databases immediately. I don't want to EVER receive another phone call from Verizon ever again.
I DESERVE ALL OF THE ABOVE AND I WILL SETTLE FOR NOTHING ELSE. THEY SHOULD ALSO PAY MY MIGRAINE MEDICATION BILLS AND THEY ARE LUCKY I HAVE NOT YET BILLED THEM FOR THOSE- IT IS VERY EXPENSIVE MEDICATION!
As I have previously stated, they are using 2 account numbers, and I have no idea why (I did mention this in my many complaints), but VERIZON has repeatedly ignored it. I have only had one account/same address/same name- AND MY LAST NAME IS NOT ROSENFEILD. AND MY FIRST NAME IS NOT JENNIFER AND I DO NOT LIVE IN MASSAPEQUA PARK.
By the way……………………..
*****This was just one of my nightmares….. there was another fiasco from 2009 when they cut my phone service in error and I couldn't reach my daughter overseas….. They failed to put a long distance plan on my line"”their error, they admitted it MONTHS later; I had the confirmation number for the plan, ordered in 2009 for her trip abroad …..but their "security" team saw long distance calls on my line from Europe and cut my service because somehow the plan was not "entered into the system"! With no prior notice to me, they cut my landline phone service, because they said they thought there was "suspicious activity." (Imagine my "surprise" when I picked up my phone and it was DEAD! NO DIAL TONE!) I didn't have a cell phone that could make overseas calls, so I literally could not reach my daughter! And aside from the obvious stress from not being able to reach my child, the VERIZON person I spoke to was unbearably rude and unfeeling and nasty and told me that I would have to wait a few days for it to be restored!
Guess what they did after that? They BILLED ME FOR $756.00 BECAUSE THEY STILL DIDN'T UNDERSTAND THAT THOSE CALLS WERE SUPPOSED TO BE BILLED UNDER THE INTERNATIONAL PLAN (really only about $96!) Guess what they did AFTER THAT? They put the plan on my line in 2010 AFTER I CANCELLED IT, AFTER SHE RETURNED HOME TO THE STATES, AND THEY REFUSED TO REMOVE IT, AND, THEY CONTINUED TO CHARGE ME FOR IT for MONTHS. BUT- they also CONTINUED TO BILL ME FOR $756.00!!
Review about: Verizon Phone Plan.