Verizon screwed up changes to my account. I dropped my Verizon cell phone hours before departing for Iraq.
Verizon did not charge me because I had orders & a letter. My daughter is in college & Verizon assured me her phone would still operate. My friend is living in my house & I have FIOS. Verizon 1st cut my access to on-line so I could not review the cell phone bill or pay it.
I started paying by logging onto my daughters account. I made complaints through my daughters account. No response. Then Verizon changed their "My Verizon" web site to combine cell & FIOS.
Now I can't see the FIOS bill or make a payment. I've been a customer for some 20 years. I lost count how many times they screw up bills and customer service. Verizon is the worst & now I have to spend my time in Iraq trying to correct their mess.
If it wasn't for my daughter or friend, Verizon could jump in a lake.
Verizon is in breach of contract by cutting me off of bill review & payment. Yet, they don't respond.
Product or Service Mentioned: Verizon Cell Phone Upgrade.