Verizon is the most exasperating, incoherent, shameful phone service
here is a copy of the ludicrous 1.5 hr chat with verizon CS:
Verizon: Hi! How can I help you today?
You: i cant get into my account
Alla: By chatting with us, you grant us permission to review your
services during the chat to offer the best value. Refusing to chat
will not affect your current services. It is your right and our duty
to protect your account information. For quality, we may monitor
and/or review this chat.
You: this is a business account
Alla: Thank you for contacting Verizon FiOS Repair Support. My name is
Alla. May I have your name and telephone number ?
You: m
Alla: Thank you for providing the information.
Alla: Give me a moment to bring up the account and I would be more
than happy to assist you today.
Alla: I see that you are trying to login with the account. Am I correct ?
You: yes
Alla: May I have your preferred call back number in case Verizon needs
to follow up on this issue?
You: 8
Alla: In case the chat gets interrupted, would you be fine in
receiving a call at this hour on your preferred call back number to
continue troubleshooting?
You: for a bit yes
Alla: Just to know, what is the error you are getting when you try to
login with your account ?
You: 'It doesn't match our records. Please try another.'
Alla: Okay
Alla: Can you try another browser now ?
You: verizon is the worst website i have ever dealt with - no matter
what i try to look up i can never log in
Alla: Okay
Alla: Please do not worry!!
You: again, this is a business landline.
You: thx
Alla: I will go ahead and help you with the User name and password to
login with the account now
You: ok
You: i dont have a lot of time
Alla: One minute, I am trying to access the account from my end to
help you with the credentials .
Alla: In order to verify the account, may I know the complete name and
service address on the account now ?
You: r
Alla: Thank you.
Alla: I have check from my end and I am unable to access the account now
Alla: Please allow me a minute here
Alla: I will go ahead and connect you to the concern team who will
have the access to your account and help you further.
Alla: I will make a notes, before I connect you now
Alla: So that they will take 2-3 minutes of your time and help you further.
You: ok
Alla: Thank you.
Alla has left the chat
You are being transferred, please hold...
You are now chatting with LizaMarie
LizaMarie: Hey there! My name is LizaMarie. Happy to help!
You: please. i never seem to get anywhere
LizaMarie: My apologies if your chat has been transferred, but no
worries I'll take it from here.
LizaMarie: Allow me just to review your previous chat so I won't miss
on anything.
LizaMarie: Just to confirm, this is for your business accoutn right?
You: yes
LizaMarie: Thank you for the information.
LizaMarie: Don't you worry I'll get you intouch to the right
department to help you log into your Business account online.
LizaMarie has left the chat
You are being transferred, please hold...
You are now chatting with Sripathi
Sripathi: You've reached Verizon Repair Support. My name is Sripathi.
I see that the chat has been transferred to me and I will be glad to
help you.
You: what is going on that i cant get to the right dept? i just
need to be able to log in
You: this is the third transfer
Sripathi: I understand your situation, please give me few moments
while I am going through the conversation
Sripathi: I see that you are unable to login to Verizon account
Sripathi: Please confirm the name on account for validation
You: r
Sripathi: Thankyou!
Sripathi: I see an error message as "it doesnot match our records"
Sripathi: Please try in a new browser window
You: try what
You: what address
You: it doesnt make a difference! no matter what it still says the
same error message. is there anyone at verizon that knows the
answer?
You: it keeps saying It doesn't match our records. Please try
another." there is no other - i am trying to LOG IN
Sripathi: Please try login to different browser and check
You: i just told you i tried
Sripathi: I appreciate your efforts
Sripathi: I am checking with the my resource
Sripathi: Please allow me a minute or two
You: i dont think it will help. is there ever anyone that knows whats
going on? it's going on 25 mins
Sripathi: Please help me with the username that you are trying to
login so that I will check and help you with the correct one
You: b
Sripathi: Let me check with this
You: or m.. none are working
You: this is a business account
Sripathi: Yes, I see that this is a business account and I am checking with this
You: how much longer
Agent stopped typing
you: i am filing a complaint
next chat:
Verizon: Welcome back, you are being reconnected.
Macherla: Thank you for contacting Verizon FiOS Repair Support. My
name is Macherla. May I have your telephone number?
You: i have been on chat with 3 different agents and no one can help.
is there a supervisor there that has some knowledge? apparently no one
else does
Macherla: Sorry for the trouble, may I know the exact issue you are facing?
You: i cannot login and keep getting an error message it doesnt
recognize my email and i tried another browser. is there a supervisor i
can talk to
Macherla: Sorry for trouble, may I know issue you are facing the issue.
You: i already told you. i cannot login and keep getting an error
message it doesnt recognize my email and i tired another browser. is
there a supvisor i can talk to.
You: this is ridiculous..
Macherla has left the chat
You are being transferred, please hold...
You are now chatting with Bhim
Bhim: Thank you for contacting Verizon Chat support Supervisor Queue.
One moment while I go through the previous transcript.
Bhim: Hello
You: please review the transcript .. i cant believe NOONE can help
with a login issue
Bhim: I see that you have mentioned you had chatted with 3 agents. I
regret the inconvenience caused to you.
Bhim: I will do my best to help you.
Bhim: Please let me know the user name you are unable to login to and
the error message.
You: the last agent in another chat box referred me to 3 people and
then they just stopped typing
Bhim: b is the user name I got from the previous transcript.
You: yes. try it it wont work
You: i tried to re register and it wont work
Bhim: Please click on forgot password online at the sign-in options
then follow the instructions to reset the password
You: i already did and it wont recognize the email. why dont you give
me the link to sign in
Bhim: You can go to verizon.com , select business then sign in
You: it says it cant find my name anywhere . this is ridiculous. cant
you get me logged in???
You: ITS BEEN AN HOUR AND NO ONE IS ABLE TO HELP ME
Bhim: From my end, I see that the email address b is
showing associated with a different address. Did you had services at a
different location earlier?
You: earlier when? i registered the business years ago with verizon
You: cant you just re register me
Bhim: Unfortunately, from my end, I do not see an option to safeguard
the account as the details are not exactly matching. So I request you
to contact our etech team for online profile issue. Etech Consumer
888.669.990* 866.326.7937 M-F: 7A - 10P CT
Sat-Sun: 7A - 4P CT Etech Consumer - Issues with Verizon.com such as
web orders, support pages, etc.
Bhim: They could help you.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
Verizon Cons: Cs exasperating - they do nothing but pass the buck.
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