Had land line installed in new home. They activated only the lower level hook ups.

When I called they wanted 95 dollars to come and hook up our second floor phones. Took 2 hours on the phone to get appointment and not be charged for what should have been done from the beginning.

Then I am told that the first appointment for a tech is not till October 11th and we would have to wait all day from 8 to 5. They screwed up, wanted to charge for their mess and then said you wait over 3 weeks for a tech to just do a two minute job and activate the upstairs lines.

Monetary Loss: $95.

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