I have made this payment and have faxed proof of my bank statement at least 3 times to Verison. (I have saved receipts of faxes made.) I have also spent countless hours on the phone with customer service representatives and managers. Each time, I am told that my statement proves that I paid the bill. I am informed that (1) I do not owe any money, (2) the case is still "in process" so it can't be closed yet, (3) the case will be closed at some point, and (4) I will get verification in the mail within 30 days that the issue has been resolved.
Yet, none of this ever occurs. Verizon never closes the case and then they eventually refer it to another collection agency. This problem has been on-going for 2 1/2 years. THey do not care that I made the payment or that their error negatively affects my credit.
As 0f 10/18/11, I am now told that my bank statement is insufficient proof of payment. I need an "electronic funds transfer" from my bank. I forwarded this to Verizon. The response still continues to be, "this is under investigation. It will be resolved in 30 days." What a terrible company!
Product or Service Mentioned: Verizon Internet Service.