Ramos, Luquillo
Not resolved
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality

I got home from work last night to find my Verizon phone service, cable service and internet service is out. Spent 35 minutes on hold waiting to talk to a live person.

After I've been 1 hour on the phone, I am told what I already knew--my service is out and they need to send a repairman. First available repairman is in 4 days!!! I think it is ironic that the phone company will not answer the phone when you need service. But, I bet if I had said that I wanted to buy some HBO, they would have answered immediately.

Grrrr. I wonder if Bright House can get me new service before Verizon gets here to fix my broken service.

Product or Service Mentioned: Verizon Internet Service.

Reason of review: Damaged or defective.

Company wrote 0 public responses to the review from Aug 06, 2015.
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