I have been a Verizon customer for that last 2 years. I just recently received a collection notice in the mail from a collection agency that Verizon sold my account to. Ironic, since I still have internet, tv & home phone service through them. You would think they would have called, emailed, or mailed me before selling this debt to a collection agency, especially since my home phone service is through them and they have always had my updated address; which is why the overdue bill had caught me off guard.
I called the collection agency to get some validity on what the small past due amount of $55 was for. I moved to a new apartment a little over a year ago and the bill was for the left over balance for internet service. When I transferred my service to the new address, I was told by a representative that the last bill would be included w/ the next billing cycle at the new apartment.
Now, I have a $55 dollar charge on my credit. I immediately paid the balance, but my credit score has been affected.
BEWARE to all current customers and those contemplating using Verizon for a provider. You may get burned in the end by a company that would rather report unknown oustanding balances to the credit bureau, instead of just contacting their customers directly through a phone line that they provide.
Product or Service Mentioned: Verizon Internet Service.