Worst customer service of any company! | Verizon

1.0
Details
Verizon has the worst customer service I have ever experienced! First of all you cant get through to them! It takes not even hours but days to get anything done with them. I dont know how anybody can work for this horrible company. My old school DSL has gone down at different times! Once I move I will NEVER use them again!
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Review
#1760420 Review #1760420 is a subjective opinion of poster.
Service
Verizon Internet Service
Cons
  • Complicated communications
Reason of review
DSL line was not working. I want a reduction in my bill!
Loss
$10
Preferred solution
Price reduction
Tags
  • Worst Customer Service Verizon

Duplex with different bills/ same service | Verizon

1.6
Details
I own a duplex in a rural area and FIOS in not an option. Two addresses with the options of landline and broadband internet service. One bill was $9 more than the other so I began a chat to ask why. Over several chats, 3+ hours I couldn't get an answer so I went to an office. They called the customer service number and gave me a phone to wait on hold!!! At the store! Finally got an agent... now one bill is $25 more than the other!!! I couldn't be more unhappy with the service I have received.
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Review
#1675587 Review #1675587 is a subjective opinion of poster.
Service
Verizon Internet Service
Pros
  • Availability
Cons
  • Different price for same service at same addresses in a duplex
Reason of review
Pricing issue
Preferred solution
Let the company propose a solution
1.0
Details
Review would be ZERO STARS if that were an option!! After many years of being a devoted and loyal Verizon customer (and my bill continuing to rise), I decided to switch to T-Mobile after my credit was run by Verizon just to purchase (and pay cash for) a new charger. In...
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1 comment
Machele
#1737809

You seem to have made a couple of mistakes: first, you didn't read the contract to see what, exactly you were agreeing to and second, you apparently failed to verify each monthly statement from Verizon and your card company to see what was being charged and by whom. This is how we learn.

Your choice now: either cancel and pay the early termination fee or continue to pay for another year.

The third option is to cancel, make sure they cannot charge your card by cancelling it and take the minor "hit" to your credit score. Up to you.

Review
#1634156 Review #1634156 is a subjective opinion of poster.
Service
Verizon Internet Service
Pros
  • Coverage
Cons
  • Deceptive sales tactics
  • Cannot get real person on phone
  • Customer care
Reason of review
Not as described/ advertised
Loss
$180
Preferred solution
Let the company propose a solution

Poor internet services | Verizon

1.8
Details
I pay close to $200.00 per month for internet services and for the past four months I rarely can get online. Get the message unable to connect to server. When I talked with a representative I was told it was congestion do to living so far from the tower. I find it odd that this problem just started getting where I can not get on line at all and have to use my phone to pay bills and read emails. I need this problem resolved. Verizon doesn't hesitate to charge me a late fee when payment is one day late.
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1 comment
Anonymous
#1812870

I have attempted to contact other providers in the area and was informed that I have a provider in my area so would not be cost effective for them to provide service to me. I have noticed an improvement once Verizon has stopped 5G service instillation. Verizon does discriminate against rural areas

Review
#1633389 Review #1633389 is a subjective opinion of poster.
Service
Verizon Internet Service
Reason of review
Access/ activation issues
Preferred solution
Let the company propose a solution
1.6
Details
I had scheduled a 5G Home internet installation from 1-3pm on a weekend since I work every day (and some weekends as well). At first I has confirmation that they accepted the installation schedule and it was showing up on my account that we had scheduled installation....
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1 comment
Anonymous
#1782251

Have had " Unlimited hotspot for 2 years " Keeps getting throttled worse each day . One of the WORSE companies around ! If I had another option I would use it !!

Review
#1625791 Review #1625791 is a subjective opinion of poster.
Service
Verizon Internet Service
Cons
  • Unorganized
  • Lack of communication with customers
  • Billing and customer service
Tags
  • Verizon Bad Service
1.0
Details
We’ve been having problems with internet service for the last 3 years and had multiple techs come to the house all saying different things. The last 4 techs said the wiring out side was fixed. We had another tech come last week and said the wires are shot and should’ve...
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1 comment
Machele
#1732146

It appears Verizon has been unable to fix the problem(s) with no solution in sight. Paying over $300 a month for the kind of service you have been getting is rather silly, don't you think?

It's time to find a different provider, at least for the phone and internet service. Verizon's cell phone service is good, but why pay for internet and phone service that is no good?

Review
#1622116 Review #1622116 is a subjective opinion of poster.
Service
Verizon Internet Service
Pros
  • Service very unreliable
  • Dealing with a bunch of lying polecats
Cons
  • Poor service when needed the most
  • Utilizing asymmetric information to trick customer
  • Getting ripped off
Reason of review
Bad quality
Loss
$300
Preferred solution
Deliver product or service ordered
Tags
  • Error Messages

No service complaints | Verizon

1.0
Details
Calls to company keeps looping to put info in. Put info in directs me to call back. Can’t get help. Have to reset my service almost daily. Sometimes more than once a day. Online help directs me to a blank screen. Even requests that I download the app, which I am using in the first place
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Review
#1611254 Review #1611254 is a subjective opinion of poster.
Service
Verizon Internet Service
Pros
  • Service very unreliable
Cons
  • Bad customer service
  • In-home service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Verizon customer service misrepresent policy to obtain another payment

1.0
Details
I spoke with a rep. and was told i would recieve credit for my unused days service i was paying for 1 week before i moved. I was also told 1 month after i moved that the credit would appear the following billing period. I will be cancelling my current fios service as soon as i can get comcast at my house i will never use verizon again.
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Review
#1562983 Review #1562983 is a subjective opinion of poster.
Service
Verizon Internet Service

Worst service | Verizon

1.0
Details
I changed verizon fios router to gigabit and they had to change the wiring and the router. Their wifi strength is so weak it doesn't cover even a small area around the router. I called verizon several times but they can't do anything about it but try to sell their wifi extender. They are already charging more than $100/month and ontop of it they want you to pay for the wifi extender! If I have to get the extender, what am I paying that $100/month for? Verizon is a ripoff company and the customer service has gone worst that before!
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Review
#1555952 Review #1555952 is a subjective opinion of poster.
Service
Verizon Internet Service
Cons
  • Service
  • Customer service
Reason of review
Poor customer service

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Raised my bill | Verizon

1.0
Details
I had verizon on and off in the past, I only have internet with them, when I started with them with just the internet, it was 75 dollars. then "WHOPPING"!! 102 dollars.!!!!!! they keep raising my payments, right now, it's the weekend and can't call. I am on a fixed income, and they just keep raising my payments. I 'm trying to look around to see if there is something cheaper, but nothing so far. if they keep doing this, I won"t be able to afford them anymore. Thanks, Wtf Verizon for nothing!!! Wtf
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Review
#1528150 Review #1528150 is a subjective opinion of poster.
Service
Verizon Internet Service
Pros
  • Getting a small discount for rewards program
Cons
  • Them raising the costs of my bill
Reason of review
Problems with payment
Preferred solution
Price reduction
Tags
  • Verizon Wireless Ripoff