Product: Verizon Internet Service Clear all filters (256 of 256 reviews match)
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Verizon customer service misrepresent policy to obtain another payment

1.0
Details
I spoke with a rep. and was told i would recieve credit for my unused days service i was paying for 1 week before i moved. I was also told 1 month after i moved that the credit would appear the following billing period. I will be cancelling my current fios service as soon as i can get comcast at my house i will never use verizon again.
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Service
Verizon Internet Service
Review #1562983 is a subjective opinion of poster.
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Verizon - Worst service

1.0
Details
I changed verizon fios router to gigabit and they had to change the wiring and the router. Their wifi strength is so weak it doesn't cover even a small area around the router. I called verizon several times but they can't do anything about it but try to sell their wifi extender. They are already charging more than $100/month and ontop of it they want you to pay for the wifi extender! If I have to get the extender, what am I paying that $100/month for? Verizon is a ripoff company and the customer service has gone worst that before!
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Author
Service
Verizon Internet Service
Cons
  • Service
  • Customer service
Reason of review
Poor customer service
Review #1555952 is a subjective opinion of poster.
0 comments

Verizon - Raised my bill

1.0
Details
I had verizon on and off in the past, I only have internet with them, when I started with them with just the internet, it was 75 dollars. then "WHOPPING"!! 102 dollars.!!!!!! they keep raising my payments, right now, it's the weekend and can't call. I am on a fixed income, and they just keep raising my payments. I 'm trying to look around to see if there is something cheaper, but nothing so far. if they keep doing this, I won"t be able to afford them anymore. Thanks, Wtf Verizon for nothing!!! Wtf
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Author
Service
Verizon Internet Service
Pros
  • Getting a small discount for rewards program
Cons
  • Them raising the costs of my bill
Reason of review
Problems with payment
Preferred solution
Price reduction
Review #1528150 is a subjective opinion of poster.
0 comments
2months ago iwas in the hospital after a strokewhen i finally got out my tv and internet were shut off,after getting the money to turn it back on,i,ve had spotty service with my e mail and now pay pal these sites will not let me log on,ass either my password is wrong...
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Author
Service
Verizon Internet Service
Cons
  • Bad customer service and being lied to and given false promises
Reason of review
Poor customer service
Preferred solution
Full refund
Review #1518720 is a subjective opinion of poster.
0 comments

Verizon - Where is my internet speed???

Why is my internet service slow at certain times of the day? What gives Verizon the right to limit our service whenever but still charge the same?? How is it that Verizon is still in business? Where is big brother in this situation overseeing Verizon? Any One, Any One, are you listening?? No use.
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Verizon Internet Service
Review #1504925 is a subjective opinion of poster.
1 comment
1.0
Details
Verizon - Horrible, Worst customer service ever, but they are good at billing you!
Verizon - Horrible, Worst customer service ever, but they are good at billing you!
I had Verizon home interenet and Phone since 2013, the first five years were golden. Then I had to go out of town for work and was not sure if I was going to sale my house or not. Well, I did not, the entire time I was away I only had my interenet shut off for two...
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h.kitchener
#1666723

You never mentioned how you were continuing with your "online college" courses, but don't worry because any degree you get solely from one of those "online college" things wil...

Author
Service
Verizon Internet Service
Reason of review
Poor customer service
Loss
$300
Preferred solution
Full refund
Tags
  • Verizon Ripoff
Review #1503569 is a subjective opinion of poster.
0 comments

Verizon - Dissapointed that a person saving a cat would be suspended. I feel things have gotten way out of hand, feer of lawsuits doesn't let us be kind and caring helping others.

The CAT video showed such kindness and THOUGHTFULNESS. WE HAVE BECOME A country fearful of being sued. The man did what people SHOULD DO when help is needed. I don't want to live in a country without love and compassion. Dennis M
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Service
Verizon Internet Service
Review #1500258 is a subjective opinion of poster.
0 comments

Verizon - Payments

this is for all phone companies not just verizon. They ALWAYS charge an advance month. when you are using the internet they probibly mean data, data you pay for. anything streaming.. music, video's YOUTUBE, text messaging and email is NOT data. if you were using internet then they pro-rate it, meaning they should of givin you back the portion that you did not use. like it you used 2 days.. they should of giving you back 28 days werth. Next time try just calling a corporate headquaters verizon then the small stores because in the end they cant do *** Hope this helps. PS. i have verizon for my cell service they have been great to me.
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Author
Service
Verizon Internet Service
Reason of review
Problems with payment
Review #1423936 is a subjective opinion of poster.
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Verizon - Trash

Verizon is pure *** garbage. Most expensive network out there, guarantees a “strong” connection none like other. Pure *** *** *** can’t even open my chrome browser. Connection weak as *** *** scheming *** *** Can’t even do my work on my laptop because the connection so *** weak. I live in New York too so there should be no reason as to why the connection is this slow.
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Author
Service
Verizon Internet Service
Reason of review
Bad quality
Review #1399083 is a subjective opinion of poster.
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Verizon - Internet connection

I installed internet connection on 18 September but they promised me give me internet with wire 700 to 900 but it’s coming 250 down and 500 up with wire to my my computer with router they guy hi came don,t give proper replie do,t no what to do
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Author
Service
Verizon Internet Service
Reason of review
Bad quality
Review #1360459 is a subjective opinion of poster.