My son has a Verizon number. We had a need to use the Phone insurance in March. The replacement phone was a 3-5 day delivery. He used an older phone as a temporary, one while the new phone was delivered. The new phone arrived, and the number was transferred to the new one.
3 Months later, he had a problem with the new phone, and we were shocked that the insurance was cancelled by Verizon! We were not notified, and now have no insurance.
This is a Verizon issue, but we have found no one at Verizon who cares. Who can I contact? After 15 years, we are prepared to leave Verizon at the end of the contract (end of the year), because Verizon is no better than the rest... and they used to be the best!
Frustrated in Chattanooga