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I have no dial tone on landline home phone -- just some buzz. This happens every few years and it is always a problem at the pole. This time I am told to wait one week for repair, and it is a completely unacceptable response. Their immediate solution is to place an outgoing message that my number is out of service.

I want it fixed, and fixed today 9/30/11 not on October 6th... I will use this week to shop for another provider. This Verizon customer is really pissed! Fix this thing Verizon or Time Warner here I come.

DCB in area code 518 793 xxxx

Product or Service Mentioned: Verizon Phone Service.

Company wrote 0 public responses to the review from Sep 30, 2011.
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Anonymous
#428778

Verizon and other baby bells stopped investing in their copper networks shortly after divestiture in 1984. They thought fiber would come in and save the day. Now it will save the day because you have to pay extra for it. That means your landline is probably on 30 year plus old copper wire plant ment to last 20 years.

Verizon is under regulation by most states and the FCC to provide service and repairs with in a reasonable period of time. If you haven't dumped them next time it happens if you don't like their repair date go to your state utility regulators.

One thing you can do is make sure when you call in your trouble report is that all of your phones and equipment are disconnected. That buzzing symptom is one sign of inside wire or equipment trouble-not always but that is why they didn't rush to get anyone out to your house. They assumed it was inside your house which is the unregulated part of phone service.

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