Manufacturer: Verizon Category: Phone Services Clear all filters (11 of 11 reviews match)
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First, my landline dies and Verizon refuses to fix copper and tells me I have to upgrade my DSL service to FIOS. This forces me to purchase a VOIP phone that connects to my now DSL-only service. My work schedule makes it difficult to lock down a date for a tech to...
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1.7
#1014226
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We have spent hours on the phone with Verizon trying to get this issue resolved, and also hours with different technicians coming out - none of them know anything. It is extremely important in a 55 Plus community that we have access to our phones 24/7. In addition,...
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Verizon has been increasing our bill in an attempt to force us off our copper line and to accept FiOs. In May of 2015, monthly total for DSL plus phone bundle in MA suburb outside Boston was $81, then rate increase in July of 2015 to $90, now new rate increase in July...
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1.0
I didn't like
  • Attempting to force us off copper wire
  • Customer service attitude
  • Arrogance of customer service
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Verizon Home Phone Service Review

#916613
1.4
Terrible service. Costomer service non existant. Stayed on phone over an hour trying to speak to a person. Transferred 3times and hung up on the 4th transfer. ZDo not use verizon fios!!!!
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FIOS is not available where I live and the only landline service Verizon provides here (old fashioned, copper wires) does nothing useful to reduce the torrent of robocalls. I get several every day. Time Warner now offers good phone service which does block robocalls.
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1.9
I didn't like
  • Lack of robocall blocking features
#874547
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The Verizon Wireless Home phone system and 4G internet is a pathetic joke!!! I was told it would work just fine for a business with multiple lines. NO, NO, NO, THAT WAS A LIE AND IT IS A HORRIBLE SYSTEM!!! Here is a list of some of the problems we have experienced...
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I have the "old" copper wiring on my house.The line has a crackle sound when you pick up the phone . I tried to get this fixed and verizon says that they won't fix it unless I convert to there Fios. I don't want there Fios because if there is a power outage you also...
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my dad has to have a landline which is set up to his defibrillator which sends signals out in the event that his heart stops.We told this to Verizon when we ordered the landline. Now our phone has been down more than 24hours and we were told we have to wait for someone...
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1.6
I didn't like
  • Incompetent customer care people
#809934
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If only i knew last week what i know now i would have never renewed my contract.I called three times for service 12/12/2015 and twice service hung up on me; no bad interaction, they just hung up. When I finally talked to someone; in this case about a bad battery on my...
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My mother-in-law law has verizon home service she is also dying of Lung cancer about three weeks ago she lost phone service about 7:50 pm on Saturday night we called to report it and found out there is no service person to check/repair your phone on weekends.It took...
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What in the world is going on at Verizon? I tried their silly online “help” to get support for my home phone service and all it does is try to point the problem to my equipment. Come on! Believe it or not, your customers are not *** and if we try to contact you for...
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1.0
I didn't like
  • Automated customer service
  • Incompetent customer service
#671780
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