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If you would like to sit on hold for 1.5hrs before speaking to someone, only to get transferred to someone else, Verizon is the company for you. Don't even bother to ask for a supervisor, they are incompetent and rude.

Verizon cell phone service is great, the internet customer service is absolutely awful. They don't send anyone to install the internet and if it doesn't work properly you have to pay for someone to come to your home.

They can't figure out why my internet isn't connecting then technical support said since my service isn't active, they can't help me! I'm calling them because it's not working....if it was "active" I wouldn't be on the phone with them.

Product or Service Mentioned: Verizon Bundle.

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My internet wasn't connecting. I powered off and back on the phone, holding the top button down, now it works fine.

Give it a try if you haven't already done so. Good luck!

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