Verizon has been billing and I have been fighting them for 3 yrs. about a $144 charge billed to my elderly mother that she does not owe.
I have emailed, and spoke to someone on the phone. I tried to chat but that didn't work then I was disconnected on a call after being switched twice. Of course, no one ever called me back which would have been the right thing to do. When my own contract expires, I will not renew.
These fees were for hookups which she never received. She never used Verizon service and this is truly harrassment.
Product or Service Mentioned: Verizon Phone Service.