Last year, after Sandy my service loop came down. I still had service but the wire laid across my yard and presented a danger to my children.
I waited for a week or so before I tried calling Verizon and was led through a maze of voice messages which ultimately tested my line and said all was okay and dropped me with a message that I could resolve my problems by going to their website. I went there and wasted another half hour or more only to be told that it was not their problem. Finally, I stopped a service tech who was working around the corner from my house and asked him to fix it. He said they used to be able to take reports on the street but are no longer allowed to and that I would have to call it in.
Its a Catch 22. I ultimately had to rehang the loop again.
Product or Service Mentioned: Verizon Website.
Monetary Loss: $50.