Product: Verizon Fios Triple Play Bundle Clear all filters (3 of 3 reviews match)
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Verizon - Dropped Wi-Fi . . . unacceptable -- but STILL charged a fee when I cancelled.

3.0
Details
I have been a Verizon Fios customer for over 10 years. Extensive services -- home phone, high speed internet, and full cable. Called to inform them that my Wi-Fi was spotty at best, and that I'd like to have it fixed. Was told there was nothing they could do about it. So I changed services, and when I called to cancel, was told I would have to pay an early termination fee. Escalated to a manager -- Kim -- who was a bit rude and condescending, but bottom line was that she indicated they don't guarantee Wi-Fi and that she couldn't waive the fee. I'm extremely frustrated. Cancelling either way -- but will inform anyone who is interested that Fios is not a service you should subscribe to. You can do better.
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Author
Service
Verizon Fios Triple Play Bundle
Cons
  • Rude customer service representative
  • Termination fee for service that was not working
  • Service unreliable
Reason of review
Poor customer service
Loss
$140
Preferred solution
Waive early termination fee
Review #1569599 is a subjective opinion of poster.
1 comment
I just hired the FIOS Triple Play package last week. The agent said that it would be $60+Taxes. No more fees, no more charges(I asked). My first bill came in at $99.38. Router lease charges, administrative fees and some other charges included. After calling thay sai...
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Anonymous
#1477486

FYI, they don't honor the hard copy contracts either. AND you will have to pay the fee when you break your contract. Do a search for "Class Action suits against Frontier" in y...

Author
Service
Verizon Fios Triple Play Bundle
Reason of review
False information
Review #1238380 is a subjective opinion of poster.
0 comments
2.1
Details
The public should be aware of customer service and possible fraud issues with Verizon Fios as well as misinformation being given to customers. A main reason we signed up for Verizon Fios triple play was that their agent told us before we signed up in November 2014,...
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Author
Service
Verizon Fios Triple Play Bundle
Pros
  • Channel lineup
Cons
  • Being lied to
  • Increase in contract monthly cost
  • Different prices every time we called
Reason of review
Lied to by their Agent.
Loss
$150
Preferred solution
If they raise $ consumer must be able to leave without penalty
Review #1027981 is a subjective opinion of poster.