I signed up for the Triple Play more than ayear ago. AQt that time I told the salesman I did NOT want the games, movies,off-line storage, parental controls and the whole list of add-ons - PERIOD.
Guess what? The first invoice had all the extras listed at N/C. I went back to the salesman, he called customer support, he assured me that it was taken care of. Next month the charges appear again plus no credit for the previous month.
Third and fourth months, the same thing. During these four months, I made monthly payments less the over-charges. After the 4th month, my services were suspended. Another trip back to the store and this time the salesman gave me the direct phone number to the VP of Customer Service.
I talked to him, and all he would say, if I paid the total amount due including the over-charges, he would personally credit back the over-charges. LIKE AN ***, I paid the bill in full. The service was turned back on immediately. Next month- same problem and no credits issued.
Another trip back to the store, I really raised *** and was asked to leave. I packed up all their equipment and returned it to the store and got a reciept and supposedly cancelled the account - WRONG!
Now 9 months later, I still get a monthly bill for service and equipment and a call from a collection agency. THESE PEOPLE ARE TOTAL *** Beware - you have been warned!
Product or Service Mentioned: Verizon Account.