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Clay and I spent hour 5 of this week on the phone about verizon fios services.

Phone call 1- Why am I being charged for phone that was supposed to be suspended? Please *** the phone charges.

Phone call 2- Please permanently cancel phone and TV we aren't using them.

Phone call 3- Why did I get a bill with $300 in phone and TV charges when I am not using them and they are supposed to be suspended? The call ended with a promise to call Monday morning and adamant refusal to refund the partial month, even though the services were never actually turned back on (they automatically re-start the billing on the 9th month of suspension).

She tried to point out the positive that really we were only going to owe $52 for services we never got, not the $300 on the bill. This isn't actually comforting at all. I refuse to believe paying for services not provided is good customer service.

Product or Service Mentioned: Verizon Phone Service.

Company wrote 0 private or public responses to the review from Mar 02, 2012.
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