Not resolved
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

VERIZON FIOS COMPLAINT – Bait and Switch!! So Yesterday I logged into MY VERIZON FIOS account to review my account.

I saw that Verizon wanted to get to me to renew another 2 year contract. I clicked on the promotion and it seemed like a great deal to get locked in for another 2 years. The contract renewal was $94.99 for the double play 75mbps with Extreme HD TV, with all taxes and fees it would have came out to $127.87 per month for 24 months. My current off contract price with 50mbps internet and Extreme HD package was currently $167 per month.

I had been thinking of switching to Direct TV NOW to save a lot more money, likely would have paid $100 - $115 per month. So I added the package to my cart and confirmed the new contract online and got the confirmation page stating my new monthly payment and bundle. To my surprise, the next day I check my account and my new monthly payment all of sudden stated $170 per month for the new. I called Verizon support and, and while they were friendly and supportive, could not do anything even though its Verizon’s website that apparently made a mistake.

Also I had offered to provide a copy of the confirmation page showing the $127.87 price, still no dice.

Basically I wasted 2 hours of my day to have the new contract cancelled and to end up with the same plan I currently have!! Definitely cutting the CORD!!!

Product or Service Mentioned: Verizon Fios Bundle.

Reason of review: Order processing issue.

Preferred solution: Price reduction.

Verizon Cons: Renewal, Pricing, Contracts.

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Good afternoon! I wanted to get in touch with you about Verizon. We currently are mounting a class action lawsuit and would like you to be apart of our movement against the predatory nature of Verizon’s bail and switch.Please email me at if you want some more info, or would like to organize in the face of bait and switch tactics against the consumer!

to Anonymous #1463879

I want to be a part of the suit

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