0 comments
Not resolved

I have been a long time Verizon customer for both cell phone and home internet etc. All the way from the my dsl days in college until my fancy neighborhood finally got offered fios.

I've been spurned by Verizon on more than one occasion. However, today I just had to make note of my displeasure.

I went online, and I saw a deal, and I called in to see if i could switch my service. Not only does their so called "customer service" not listen to your question, or you concerns, they immediately start on their sales pitch and tries to up sell. It's a business I get it. But just don't.

Here I am trying to reduce my bill by half, because that is the new rate that they charge, however, they were unwilling to help. Not just that they wouldn't be able to help, but they basically were pushing me to cancel. First pushing me to cancel, then in the same breath, threatening me. "If you cancel, you won't be able to open an account with the same name. You're going to have to wait x period of time before you can even get service again."

This in my opinion is just not good service. Here I am a long standing customer. Trying to work with my provider, asking about a rate that they are offering to everyone else, but they are unwilling to help me out, to keep me as a customer. I didn't ask for anything that was not already available. I didn't ask to be provided any kind of discount beyond what is already posted on their main site. I even was willing to sign a contract, which I am not currently under, to try and remain a customer, and they would rather use this current tactic of trying to intimidate a consumer about how much time and effort it would take to cancel or find something else.

Challenge accepted. This is poor taste.

Review about: Verizon Fios Quantum.

I didn't like: Told one thing and going doing another, Lying, Fraudulent tactics, Poor customer service, Poor coordination of install.

Review #721007 is a subjective opinion of a user.

3.7
Price Affordability
Product or Service Quality
Coverage Area
PRODUCT OR SERVICE
Not specified
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Let the company propose a solution

Had an Experience with Verizon?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be first to start a discussion.

You May Also Like

"Hello! I am reporting from Cleveland, Ohio and I was introduced to the ACN opportunity by my girlfriends parents, Corey and Tonya Anderson. I visited their home at Thanksgiving to..." Read more
"On Friday evening a DirecTV employee accessed my roof and trespassed illegally. There were a total of 6 signs that this technician ignored. Not only did he set off the..." Read more
"At the time of account set up last Fall (Fios triple play with 50/50 Internet) I was offered ~$100 in monthly discounts along with an employer based discount (Connections program)..." Read more
"So here it is 1am, I'm still up watching netflix, while also downloading app updates, computer updates, and downloading iTunes music. I wake up the next morning and here..." Read more
"Sent this letter to Evol, plus posted it through their contact link on their website. Four months later, no response of any kind! Evol Foods, 1845 Range St., Boulder, CO..." Read more
"I went to walmart.com, ordered 3 items. Believing I was ordering from walmart. 2 items came in on time. The 3rd was taking forever. It was a gift and I..." Read more
"The valet scratched and dented my bumper and hood. Park n Fly refuses to take responsibility and are trying to point the blame at me! The manager is dishonest, has..." Read more
"I too have been a victim of Dennis Block & Associates. Many people may not realize it, but his "associates" include his sons Ryan Block and Brandon Block as well..." Read more