Update by user Jul 20, 2012
Just talked to a lady CSR and asked for the email communication mentioned by the other CSR 2 days ago. In that email, Verizon wants to prove that I made the choice of DVR, not prepaid card.
It turned out that the email communication never existed. They made it up!
I Faxed over the original promotion I kept for in case, she agree that in it there was no requirement for customers to choose between DVR and prepaid card.
Original review posted by user Jul 19, 2012
Verizon Fios had an online promotion for their Triple-play service in May 2012. I signed on that promotion and start the service on May 9, 2012.
My account number is xxxxxxxx1607. The promotion included a $250 Visa Prepaid card after 60 days of service. Now I have completed almost 2 and half months with their service. I called their customer service asking about this.
I was told since I chose DVR, I am not going to get this $250 Visa Prepaid card. Fortunately, I still keep a hard copy of the online promotion. I don't see any where on that saying that customer should choose either DVR or $250 Visa Prepaid card. I argued with the customer service, then the representative lady mentioned they sent me an email asking me to choose between DVR and $250 Visa Prepaid card and I replied with a DVR answer.
I don't have any memory about this email communication. I don't think that even if I were asked to make a choice, I would choose DVR, because I never use DVR and even don't know how to use it.
I believe this email thing is a lie. Verizon Fios just won't want to honor their promotion.