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There was a storm in my area tonight and my Verizon Fio's Internet, TV/Cable and phone were left without service. I did troubleshooting online and ultimately placed a call to customer service.

I was on hold for an hour and 48 minutes. That is insanity. When I was with bright house I could reach someone by phone within five minutes, 10 at the most and someone was there the very next day if not that day to fix the problem. No one should have hold times of an hour and 48 minutes.

UNACCEPTABLE!! That is insanity.

When I was with bright house I could reach someone by phone within five minutes, 10 at the most and someone was there the very next day if not that day to fix the problem. No one should have hold times of an hour and 48 minutes who has time for that?

Product or Service Mentioned: Verizon Internet Service.

Reason of review: Poor customer service.

Monetary Loss: $100000.

Preferred solution: Let the company propose a solution.

I didn't like: Hold times.

Company wrote 0 public responses to the review from Jun 15, 2015.
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