Product: Verizon Fios Internet Service Clear all filters (19 of 19 reviews match)
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Verizon - Cell phone service great, FIOS home internet part of company is horrible!!

1.5
Details
Any time i have a problem with home FIOS internet service, i spend at least 1-2 hours on hold waiting to talk to someone, even if they say the estimated wait time is 7-9 mins. There is always a lot of hassle, and automated directions to go through steps i've already gone through- multiple times. Just very frustrating. Resolution to problems does not happen quickly. I never experience this with my verizon phone plan- have had that over 10 years with zero complaints. Not sure what is wrong with the FIOS/internet part of the company. More than ready to switch providers!!
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Review
#1710051 Review #1710051 is a subjective opinion of poster.
Service
Verizon Fios Internet Service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Verizon - No recommendations

3.4
Details
I have been calling Verizon for days. No matter what I do they hang up on me or misrepresent what I am trying to do.
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Review
#1702590 Review #1702590 is a subjective opinion of poster.
Service
Verizon Fios Internet Service
Pros
  • Internet
Cons
  • Lack of accountability
Reason of review
Poor customer service
Loss
$250
Preferred solution
Deliver product or service ordered
Tags
  • Verizon Poor Service

Verizon in Lynbrook, New York - Changed channel lineup so consumers have to pay more

Deleted Cinemax and HBO from Ultimate TV Package and now asking $25 a month for both. Bad business. Also upgraded speed and agent said have same stations for a slightly higher price. No word about no Cinemax or HBO. Quite disappointed and feel deceived
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Review
#1431493 Review #1431493 is a subjective opinion of poster.
Service
Verizon Fios Internet Service
Reason of review
Pricing issue
Loss
$300
Preferred solution
Let the company propose a solution
2.3
Details
I had a Verizon account for internet, they asked me to have my checking account to submit the account with me when i called them to cancel the account they sill charge me for extra month although i called to cancel and i sent the them the box back, when i called the...
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Review
#1415776 Review #1415776 is a subjective opinion of poster.
Service
Verizon Fios Internet Service
Cons
  • Charge me money for service i never used
Reason of review
Return, Exchange or Cancellation Policy
Loss
$50
Preferred solution
Full refund
My internet connection went on on a Friday morning. I was going out of town until Saturday night so I didn’t bother to mess with it until I got home if it was still out. I got home and saw it was still non-functional. I called Verizon, went through the phone tree with...
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Review
#1375465 Review #1375465 is a subjective opinion of poster.
Service
Verizon Fios Internet Service
Reason of review
Poor customer service
1.0
Details
” from Verizon EXECUTIVE RELATIONS. The conversation was very brief as he started out with “Unfortunately ..” He went on to discuss “financial constraints” and how there was nothing he could do. He refused to give me a credit for the additional money Verizon...
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Review
#1359845 Review #1359845 is a subjective opinion of poster.
Service
Verizon Fios Internet Service
Cons
  • False advertising re services and rebates
  • Unprofessional and lack of care and concern for loyal customers
Reason of review
Poor customer service
Loss
$90
Preferred solution
Full refund
I have contacted them for a few issues. My internet was working in every room (after we moved)- several transfers in the calls before being told I needed a technician to come out.. Our TV DVR was not as I had previously and was supposed to be the same... that took 4...
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1 comment
Anonymous
#1555683

Worst company in the country ; bar none. The evil embodiment of greed.

No doubt there are 6 more deadly sins of which Verizon is guilty ; (7 altogether) .

Easily include : sloth, pride, gluttony, wrath, envy, *** (for the things of the world) so Verizon has hit the jackpot. The only reason I'm afraid of the Devil's Lair is that Verizon will be there waiting with their sales pitch, lousy employees, and insanely high prices for everything.

Review
#1349944 Review #1349944 is a subjective opinion of poster.
Service
Verizon Fios Internet Service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.2
Details
I have had Verizon Fios for a few years now at least. Within the past year I have had challenges financially and have not been able to pay the high cost of this service. I have paid what I can and I have always tried to send in something. I was initially under contract...
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Review
#1227959 Review #1227959 is a subjective opinion of poster.
Service
Verizon Fios Internet Service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Verizon Horrible Customer Service

Verizon - Worst Company Ever

1.0
Details
I had a service with Verizon for almost 1 year without contract and i had to move out of the country so i called to cancel 3 days after new cycle started. I spoke to the representative who told me that she would cancel the service and that i would have to wait for the remaining bill. When i received the bill it was for the full month so called in. I spoke to another rep who calculated the amount based on the 3 days i used and told me to pay. I paid and left the country. I recently return to USA for the holiday 4 days ago and got another bill for the remaining amount which was suppose to be removed. When i called customer service, bot the customer service and supervisor told that i am responsible for the remaining balance because i cancelled after clycle started. After two months and after cancel, they tell me that i cant do that mind you there is nothing on emails, mail nor the reps i spoke to mentioned that. The sup and customer were both rude and gave me an address to some guy in NJ to complaint. The worst company i have ever had to deal wit. I will be filling a complaint but not sure if makes i difference because i will be leaving the country on January 3 and i wont have access to get mail. This is beyond ridiculous. I wont be using Verizon, will stop my friends from using them and will definitely decline all my tenants from using them. They will not be placing a foot inside my property.
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Review
#1156656 Review #1156656 is a subjective opinion of poster.
Service
Verizon Fios Internet Service
Cons
  • Billing practices
  • Deceitfully written contract
  • Constant increases in cost of service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$80
Preferred solution
Full refund
Tags
  • hidden fees
  • Horrible customer experience
  • Verizon complaints
  • Horrible Company Practices

Contact Verizon Customer Service

Mailing Address:
Verizon Wireless
P.O. Box 291089
Columbia, South Carolina 29229
United States
Phone:
(800) 922-0204
All Verizon Contacts

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Verizon - 2 days business internet down

1.0
Details
Scheduled to transfer to new location on Dec 20 Dec 8th they shut my internet down. Called to ask why I do not have internet was told that the lady made a mistake sorry lost wages paid employees and nothing yet still no internet 24 hrs later. The people are jokes there iT solutions are even worse thanks for crippling my biz verizon ur #1 in experience ! If *** is the experience definitely right there
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Review
#1144955 Review #1144955 is a subjective opinion of poster.
Service
Verizon Fios Internet Service
Reason of review
Bad quality