We moved into our new residence on Nov 15th. I called Verizon to set up vios cable, internet and home phone service. I was told it would be exactly 7 days until someone could come out and I would have to be home between the hours of 8 am and 5 pm that Monday of my appointment. 5 pm rolls around and after an entire day off work of waiting I call the company on my cell phone and wait for 20 minutes on hold only to be rerouted around to 4 or 5 different agents.
Each one would tell me they were going to find out what happened and why no one showed up or called to cancle my appointment and when placed on hold so they could bring up my info I would simply be rerouted to someone who knew nothing of the situation. Finally I get someone who is trying to help after 1 and a half hours of no help and she hung up on me. I call back to the supposed 24 hour help line and wait on hold for 2 and a half hours without anyone EVER picking up.
I call back the next day wait several hours longer for help and am told they don't know what happened and I will have to replace my order so I make a new order and am forced to wait another week and take another day off work to wait between 8 am 5 pm. Come 4 pm with another no show I called verizon again and again had the same problem and spent another several hours on the phone be rerouted and placed on hold and again had to replace my order and wait another week and *** another day of work to wait.
Again, no call no show. I was beyond irritated at this point and only because I started to get angry and rude with people did I finally get serviced installed and on the next day as well. I was told my first bill would be credited for my troubles and surprise surprise it wasn't. I also didn't get the free promotion cheap 19" TV and am hashing that out as well. THe actual product is fine but the service is completely AWFUL. Not worth the headache.
Product or Service Mentioned: Verizon Tv Service.