0 comments

After having FIOS TV installed and then cutting out after four hours,I called for service and was told nobody could come out until 5 days later! I then called Verizon's vice-president's office and was transferred to the Escalation Department.

I also visited our local Verizon office that same day. I don't know who was responsible, but a technician fixed our service that night (overtime)! We received a call also from the vice president's office checking to make sure someone was helping us.

Over the next three days, that same office, the local office, and the technician called us about five times to make sure everything was still in working order. Thank you, Verizon!

Review #183166 is a subjective opinion of

Helpful? Yes 0 No 0
Report

Do You Have Something To Say ?

Write a review

Comments

Terms of Service
Post Comment
Cancel

Verizon Most Helpful Reviews

More

Verizon Reviews

More

Verizon Products and Services

All Verizon Products

You May Also Like

Verizon - Mr
Verizon
"Verizon contractor made damage to my yard when installing the FIOS service in the area. I called and spoke with Verizon customer service several times. Several time they stated someone..." Read more
VERIZON FIOS RENEWAL - BAIT AND SWITCH!!!
Verizon
"VERIZON FIOS COMPLAINT – Bait and Switch!! So Yesterday I logged into MY VERIZON FIOS account to review my account. I saw that Verizon wanted to get to me to..." Read more
Verizon - Being pounded for 77 dollars
Verizon
"After years of being screwed by verizon i came home one day to find a giant cable hanging across my back yard. It took 5 years to get them to..." Read more
Verizon - Billing issues - misleading information regarding discounts
Verizon
"At the time of account set up last Fall (Fios triple play with 50/50 Internet) I was offered ~$100 in monthly discounts along with an employer based discount (Connections program)..." Read more
Southern Motion Furniture - Horrible material and customer service
Southern Motion Furniture
"..no one hardly using it due to being "cold leather" the material started coming apart!..." Read more
Kwikset not honoring its life-time finish warranty
Kwikset
"The finish on my Kwikset polo is ruining. When I contacted them on 9/2017 and after verifying my bad handle set they said a replacement is on the way. Four..." Read more
Avasflowers - Awlful Terrible would not recommend them to anyone;!
Avasflowers
"Avasflowers - Awlful Terrible would not recommend them to anyone;!..." Read more
Aosom Canada - Walk away from the keyboard.
Aosom Canada
"Walk away from the keyboard. Go bang your head against a wall. It will be less painful than dealing Aosom Canada. WORST.CUSTOMER.SERVICE.EVER Do not expect any warranty if you buy..." Read more