Product: Verizon Fios Bundle Clear all filters (28 of 28 reviews match)
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1 comment
Verizon Fios has some nerve. I know that no-one is shocked by that statement. Anyway, HBO was included in my package for years. I just received a letter from Verizon that says they are taking HBO away and if I want it, I now have to pay extra for it. Seriously? Pay the...
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nglegal
#1547104

And, the letter is signed by Mike Cingari - Exec Director of LOYALTY Marketing. Ha!

Author
Service
Verizon Fios Bundle
Reason of review
Pricing issue
Loss
$25
Preferred solution
Let the company propose a solution
Review #1339117 is a subjective opinion of poster.
0 comments
1.6
Details
I have a 75/75 mbps service plan with Verizon. The router is working fine, the service is not. I am not being given the service I pay for. Recently I began to have some issues watching videos so I tested the network. The results are that in the AM I am usually (not...
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Author
Service
Verizon Fios Bundle
Reason of review
Bad quality
Preferred solution
The service I am paying for. A price reduction is in order too. Internet service in the USA is insanely expensive relative to the rest of the world.
Review #1304781 is a subjective opinion of poster.
0 comments
My Fios service is terrible on my DVR, it resets all the time. I am currently on 25 minutes of resets while I am typing this. I plan to switch to Cox or Direct TV within 2 weeks. I had a service call a couple of months ago and the guy was nice but could not fix...
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Author
Service
Verizon Fios Bundle
Reason of review
Bad quality
Review #1202761 is a subjective opinion of poster.
0 comments
1.0
Details
I made a payment through my bank account to a closed Verizon FIOS account on 12/17/17. I discovered the mistake and have contacted Verizon re obtaining a refund for my mistake. I was finally able to speak with a live person and explained the situation. This person...
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Author
Service
Verizon Fios Bundle
Cons
  • Very frustrating
Reason of review
Problems with payment
Loss
$167
Preferred solution
Full refund
Review #1183479 is a subjective opinion of poster.
0 comments
Obtaining Verizon Pfios was the worst experience of my life and a complete waste of my time. It started with a bundle pack @79.99 tv/internet/telephone, which after all the add ones I was up to 168.00.The first installer came inspected, clearly didn’t want to do the...
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Author
Service
Verizon Fios Bundle
Reason of review
Poor customer service
Review #1177507 is a subjective opinion of poster.
0 comments
1.0
Details
I called Verizon for home service net,phone and Tv I was told I’v got Fios at my house I found out that I don’t they sent a DSL modem also told me that I would get NFL ticket with Directv free I didn’t get it with the package I was sold and that I would receive a $100...
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Author
Service
Verizon Fios Bundle
Reason of review
Not as described/ advertised
Review #1173407 is a subjective opinion of poster.
0 comments

Verizon—not Customer Centric company!!!

No LIve TV for a week!!!! They say fixed—yeah, if you like voices with blips in between every word and only for 10 minutes before going off again and waiting an hour on hold on the phone. Looking at Comcast. Has to be better!!!!
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Author
Service
Verizon Fios Bundle
Reason of review
Bad quality
Review #1165827 is a subjective opinion of poster.
2 comments
1.8
Details
VERIZON FIOS RENEWAL - BAIT AND SWITCH!!!
VERIZON FIOS COMPLAINT – Bait and Switch!! So Yesterday I logged into MY VERIZON FIOS account to review my account. I saw that Verizon wanted to get to me to renew another 2 year contract. I clicked on the promotion and it seemed like a great deal to get locked in for...
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Anonymous
#1450989

Good afternoon! I wanted to get in touch with you about Verizon. We currently are mounting a class action lawsuit and would like you to be apart of our movement against the pr...

Author
Service
Verizon Fios Bundle
Cons
  • Pricing
  • Renewal
  • Contracts
Reason of review
Order processing issue
Preferred solution
Price reduction
Review #1044160 is a subjective opinion of poster.
0 comments

HATE Verizon Fios

1.3
Details
I am so disgusted that with myself for being suckered in to switching from Comcast to Fios . . . . First, the guy who came to our house to sign us up, my husband wasn't home and he sold me a bill of goods . . . we had a much better channel line-up with Comcast. Said my husband would love the college sports channel . . . he doesn't (3 lousy channels, two have the same game and it's usually girl b-ball) . . . . said I'd get Starz and didn't (called and told them I was told we'd get it, they told me for a year and then we have to pay for it) . . . constantly get calls on the phone even though nomorobo was installed (got very few with Comcast and the ones we did get would ring twice and get cut off) . . . computer is no faster . . . . when first installed, one of the channel selectors didn't work (had to wait a week for one to come in the mail) . . . two weeks in a row we had issues with the tv where it said there was no cable connection (1st time it was working the next morning so I canceled the repair call . . . MISTAKE . . . 2nd time we had to wait two days for repair) . . . and now it's the iPad (service is awful . . . got an error and they finally got back to me with all this techy speak and want ME to fix it) . . . We NEVER had any of these issues with Comcast . . . EVER . . . but we bought into the whole "Fios is better" ***. Don't believe it! We'll be going back to Comcast very shortly and have to pay for canceling the contract which goes to show all their care about is the money, not the service. They win no matter what . . keep them and you pay through the nose . . . cancel and you still have to pay.
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Author
Location
Bernards, New Jersey
Service
Verizon Fios Bundle
Pros
  • Bundle services
Cons
  • Hold times
  • Lies about signing up for services
  • Takes many hours on the phone to get nowhere
Reason of review
Bad quality
Preferred solution
Compensation for lack of service and the problem fixed or my $199 cancelation fee waived.
Review #1037210 is a subjective opinion of poster.
1 comment
1.6
Details
I have been with Verizon for 7 years and every year my bill creeps up and up and I try and negotiate with them to keep it at a reasonable and affordable amount per month, but my bill has increased more than $30.00 per month since 2015. That's approx $200.00 per year....
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Anonymous
#1439365

Verizon sucks ***

Author
Service
Verizon Fios Bundle
Pros
  • To have my bill reevaluated and adjusted
Reason of review
Pricing issue
Loss
$180
Preferred solution
Price reduction
Review #1021559 is a subjective opinion of poster.