Verizon FIOS Billing system sucks. They billed us incorrectly 3 times.
The invoice amounts don't match what they charged on our credit card. Calling them on the phone is a nightmare, you get a different answer each time. Installation was supposed to be free but they charged us three hundred and sixty two dollars on the first bill and then on the third bill they charged eighty-nine dollars as the first part of a three part installation fee. What a bunch of crooks.
We had had enough of them after three months.
Love the service but hate the Customer Service.
Monetary Loss: $200.