Not resolved
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality

Today I spent 2 hours plus in the phone attempting to get an issue resolved through their out-sourced customer service. The call ended when I was put on hold for 32 minutes waiting in the eternal que for a supervision that never came.

The issue to be resolved was reimbursement of an equipment charge of $499 for a broken phone that was not returned because they never sent the return mailing labeled as promised. The label was neither sent by ground mail nor email.

This is an issue I have tried to resolve for more than a month. In all, my family and I have spent more than 6 hours attempting to get this issue resolved.

Product or Service Mentioned: Verizon Phone Service.

Reason of review: Poor customer service.

Monetary Loss: $499.

Preferred solution: Full refund.

I didn't like: Incompetent customer service, Reponse.

Company wrote 0 private or public responses to the review from Apr 02, 2015.
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