Today I spent 2 hours plus in the phone attempting to get an issue resolved through their out-sourced customer service. The call ended when I was put on hold for 32 minutes waiting in the eternal que for a supervision that never came.
The issue to be resolved was reimbursement of an equipment charge of $499 for a broken phone that was not returned because they never sent the return mailing labeled as promised. The label was neither sent by ground mail nor email.
This is an issue I have tried to resolve for more than a month. In all, my family and I have spent more than 6 hours attempting to get this issue resolved.
Product or Service Mentioned: Verizon Phone Service.
Reason of review: Poor customer service.
Monetary Loss: $499.
Preferred solution: Full refund.
I didn't like: Incompetent customer service, Reponse.