I was nickeled and dimed to death by Verizon "Ethicless"...I had to carefully scrutinize my bill--late fees (3 days over)...megabyte charges (disabled)...I too would be willing to sign my name to a class action suit. The customer support people were rude when challenged to "think out of the box." They were trained to recite, not to think.
I have excellent credit rating, never been charged a late fee, and always pay my bills.
If late, most companies send you a note say "hey, I know that life can be busy, just a friendly reminder!!" Verizon is making millions on their unethical practices. Beware!