I just ordered DSL through verizon a week ago..I AM STILL NOT HOOKED UP!!! Customer service, yeah right, every one I talked to didn't understand I am working an 11 day stretch...will not be home till 5 pm...service techs are at my house at 2 in the afternoon...so I have to call and re-schedule. I have never encountered service like this before...big business, big money, forget the customers.
I have been in customer satisfaction field for over 10 years...and if I treated my customers this way I would lose my job!! Really no-one to contact to complain to...sure do cover your ***!!
I want to be heard by someone who cares over there!! Is that asking to much?? You can't keep treating people this way, it's not right!!