Every time i have tried to reach the so-called customer service at Verizon DSL, i have had to be on hold for >1 hour, answer a bunch of questions to automatic tellers, then repeat the same answers to several reps, who proceed to then hang up on me. Frequently the issue is not resolved in one phone call and the nightmare will have to be repeated again.
They don't respond to emails, either.
In addition, i have DSL stand-alone which somehow means i cannot do much account management online. so unfortunately i'm stuck. It's the most abominable customer service experience i've ever had.
When I finally had enough and tried to disconnect service, i could not get anyone to contact me so I would do that!
Product or Service Mentioned: Verizon Account.