I am cancelling my service with Verizon I moved to a new place and simply needed to install my high speed internet.
I received a date and time for installation. The morning of the installation i received an automated voice mail stating the service date would have to be delayed for a week later. Never mind that i took off from work to have a number of services completed that day.
Subsequently, I never heard from Verizon again, the date they resheduled me for came and went. It's been over a month and I have no internet, I 've called multiple times only to be transferred back and forth to billing then tech support and once the rep hung up in my face...
I'm switching to Time Warner I willing to pay more if I know my issues will be resolved and addressed. Verizon is more interested in enticing new clients with flat screen tvs, and digital cameras then they are in retaining their current client base. They'll reap what they sow... BTW: here is the info to the corporate office and the website to file a complaint
140 West Street
New York, NY 10007
Product or Service Mentioned: Verizon Internet Service.
Monetary Loss: $100.