Dealing with Verizon is akin to entering the penal system. Just think about abandoning total control in an extremely hostile environment.
My DSL died Friday while I was online. A manager somewhere in Asia said he could send a technician Monday morning to solve the problem.
Then I got an electronic voice mail message Sunday evening that said the technician would stop by Sunday evening at 7 p.m. I called to follow up and was told by another manager in Canada that technicians only make broad appointments for 8 a.m. through 5 p.m., and that it would not be possible to schedule a visit between 8 a.m. and 10 a.m., as I was originally promised.
The manager in Canada (Nathan: Z774846) said he would make a note in my file that would wait until 10 a.m. and call to make another appointment if a technician did not arrive by that time.
I went to work at 10 a.m. without seeing a technician and scheduled another visit on Saturday from 8 a.m. to 12 p.m., EST.
I then received a phone call to tell me a complimentary visit with a technician would not be possible because I missed the appointment this morning.
I've made several calls back to Verizon and was hung up on twice -- once by a manager in Asia -- after lengthy hold periods.
This is a nightmare. Is this typical for Verizon???