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Verizon failed to provide adequate service and equipment! Contacted them and they said if they found signal was inadequate with a signal check, I would not have to pay ETF's!

Well of course they said the signal was fine! When you have to hold your phone up above your head to make a phone call outside, the signal is not fine! Or better yet, when your family members have to go into a bathroom to make a call, the signal is not fine! Ended the contract by switching to Sprint and no signal problems at all now!

Verizon charged about $1200 in ETF's! Highway Robbery! Paid half of the bill and was going to make small payments on the remainder, after making 1 small payment on the remaining half the bills stopped coming! Lost the statement so couldn't get back into their website to make payment.

Then months later collections starts calling and adds another $113.00 collections fee to the bill! This is just a form of legalized theft!

Reason of review: Bad quality.

Monetary Loss: $1300.

Preferred solution: Cease collection activity! .

I didn't like: Problem solving, Phone call dead end, Fraudulent tactics.

Company wrote 0 private or public responses to the review from Jul 28, 2015.
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ibutterfly34
Waltham, Massachusetts, United States #1017210

Have you filed a complaint with your state's Attorney General? Yours is one among many on this website. Imagine how many customers do not complain at all.

My year and a half-long story, Verizon Fios the Nightmare, includes them stating "We do not guarantee wireless..." and closing my case yesterday and basically saying "Too bad our tech stole your personal router and another tech damaged personal property."

Am formally filing with state AG in MA on Monday.

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