Not resolved
1.0
Details
Billing Practices
Coverage Area
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Website
1 comment

Verizon failed to provide adequate service and equipment!Contacted them and they said if they found signal was inadequate with a signal check, I would not have to pay ETF's!

Well of course they said the signal was fine! When you have to hold your phone up above your head to make a phone call outside, the signal is not fine! Or better yet, when your family members have to go into a bathroom to make a call, the signal is not fine! Ended the contract by switching to Sprint and no signal problems at all now!

Verizon charged about $1200 in ETF's! Highway Robbery! Paid half of the bill and was going to make small payments on the remainder, after making 1 small payment on the remaining half the bills stopped coming! Lost the statement so couldn't get back into their website to make payment.

Then months later collections starts calling and adds another $113.00 collections fee to the bill!This is just a form of legalized theft!

This reviewer shared experience about bad quality and wants this business to "cease collection activity!" as the author lost $1300. The author is overall dissatisfied with Verizon. The most disappointing about verizon early termination fee policy from Verizon was problem solving, phone call dead end and fraudulent tactics Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about Verizon.

Check out the best and the worst companies in Telecommunications category for more informed decision or compare Verizon to other companies on our site.

Do You Have Something To Say ?

Write a review

Comments

Terms of Service
Post Comment
Cancel
ibutterfly34
Waltham, Massachusetts, United States #1017210

Have you filed a complaint with your state's Attorney General? Yours is one among many on this website. Imagine how many customers do not complain at all.

My year and a half-long story, Verizon Fios the Nightmare, includes them stating "We do not guarantee wireless..." and closing my case yesterday and basically saying "Too bad our tech stole your personal router and another tech damaged personal property."

Am formally filing with state AG in MA on Monday.

You May Also Like