Lately, the quality of Verizon's FIOS service has been abysmal - and we haven't even addressed their customer "service" yet. This past week, their VOD service simply went down, without notice.
After attempting all the usual Verizon fixes, we used their At Home Manager service, which indicated that there was no problem with the service in our area, but if the situation did not resolve itself, we should call customer service. After an interminable wait, customer service informed us that there was an outage on the east coast.
When presented with their At Home Manager indicating no such outage, and directing us to call customer service (which we did, wasting hours), they do nothing - except thank you for being Verizon customers and telling us that technical support is available 24/7. What a bunch of garbage!
Product or Service Mentioned: Verizon Technical Support.
Monetary Loss: $1000.