Two verizon salesmen came to my home and signed me up with verizon. I was told I would get a free DVR but I could only use it in the room where it was located.
After checking my bill, I noticed I was being charged monthly for a $39.99 multi-room DVR service. I didn't know I had this service and I certainly never requested or agreed to it. This is only one of several issues I have had with this company.
I have not found customer service to be knowledgeable or helpful. When I call, I get put on hold for a long time before I am able to speak with an agent.
Then once I do get connected to an agent, I get disconnected and no one calls me back, even though I've requested them to call me if we get disconnected. Bad company to deal with.
Reason of review: Not as described.
Monetary Loss: $500.
Preferred solution: Full refund.
I didn't like: Bait and switch, Poor service, Incompetent customer service.