Not resolved

Two verizon salesmen came to my home and signed me up with verizon. I was told I would get a free DVR but I could only use it in the room where it was located.

After checking my bill, I noticed I was being charged monthly for a $39.99 multi-room DVR service. I didn't know I had this service and I certainly never requested or agreed to it. This is only one of several issues I have had with this company.

I have not found customer service to be knowledgeable or helpful. When I call, I get put on hold for a long time before I am able to speak with an agent.

Then once I do get connected to an agent, I get disconnected and no one calls me back, even though I've requested them to call me if we get disconnected. Bad company to deal with.

Reason of review: Not as described.

Monetary Loss: $500.

Preferred solution: Full refund.

I didn't like: Bait and switch, Poor service, Incompetent customer service.

Company wrote 0 public responses to the review from Apr 18, 2015.
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