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Update by user Jun 30, 2015

-Monday May 18, 2015, place to move order to be effective May 29.One hour on the telephone.

-Tuesday May 19 2015, received confirmation of move order. Entire order is incorrect in that phone and Internet service to be disconnected May 20.

Contacted Verizon customer service to correct. 1 hour on the telephone, disconnected 2 times. Assured service would not be suspended.

-May 20, no phone or internet service. Contacted Verizon customer service via my MetroPCS cellular.

was assured service would be restored May21. 1 hour on the phone.

-May 22, Current move order cancelled, new order to restore current service by May 23, new move order placed. 2 hours on the phone. Disconnected during transfer 2 times.

-May23 received email confirmation.

Entire order incorrect. Contacted customer service. Was assured service would be restored no later than May 24. Move order cancelled and rewritten.

1.5 hours on the phone, Agent promised to contact me, no call.

-May 24, still no service. Contacted customer service, disconnected 1 time during transfer. Agent scheduled a technician to visit my residence to check for hardware/incoming line issues.

2 hours on the phone. -May 25, technician arrived and found no issues with my hardware or incoming line. Because it is a holiday switching station is closed. -May 27, Service restored.

-May 29, Service canceled at "moved from" address. Phone service active at "new address." Both phone jacks working properly. However Internet is unstable. -May 30, contacted customer service regarding unstable Internet was accused of incorrectly installing modem.

Verified hardware has been installed correctly. Technician scheduled for June 3.1 hour on the phone. -June 3, technician verified no issues with Internet. -June 4, second Jack dead.

Contacted customer service, one hour on the phone. Technician scheduled for June 6. -June 6, technician determined 15 MB of transmission was cause of Internet instability corrected dead Jack issue. Recommended calling customer service to have Internet reduced to 3 MB.

Contacted customer service was assured3 MB reduction implemented. 45 minutes on the phone. -June 7, Internet functioning properly secondary Jack functioning. -June 26, received email billing notification of $253.

Contacted billing customer service for billing explanation. Charged for installation of wall Jack, installation of service box, build three times for Internet. Overcharged over $157. Final outcome of Bill $63.

45 minutes on the phone. So collectively I spent over 11 hours on the phone correcting the mistakes that Verizon made. I found it exceptionally annoying to repeatedly hear,"I am sorry you are experiencing problems." I don't know what's happened to Verizon's customer service except for the fact that the outsourcers of outsourced to various countries all over the world and the people manning the phones have a limited understanding of English though they speak it. I wonder how many people have been overcharged by Verizon as I was.

Perhaps people that just except the overcharges and pay them. I wish I had another option for phone service and Internet service so that I could fire Verizon.

Original review posted by user Jun 30, 2015

-Monday May 18, 2015, place to move order to be effective May 29.One hour on the telephone.

-Tuesday May 19 2015, received confirmation of move order. Entire order is incorrect in that phone and Internet service to be disconnected May 20. Contacted Verizon customer service to correct. 1 hour on the telephone, disconnected 2 times. Assured service would not be suspended.

-May 20, no phone or internet service. Contacted Verizon customer service via my MetroPCS cellular. was assured service would be restored May21. 1 hour on the phone.

-May 22, Current move order cancelled, new order to restore current service by May 23, new move order placed. 2 hours on the phone. Disconnected during transfer 2 times.

-May23 received email confirmation. Entire order incorrect. Contacted customer service. Was assured service would be restored no later than May 24. Move order cancelled and rewritten. 1.5 hours on the phone, Agent promised to contact me, no call.

-May 24, still no service. Contacted customer service, disconnected 1 time during transfer. Agent scheduled a technician to visit my residence to check for hardware/incoming line issues. 2 hours on the phone.

-May 25, technician arrived and found no issues with my hardware or incoming line. Because it is a holiday switching station is closed.

-May 27, Service restored.

-May 29, Service canceled at "moved from" address. Phone service active at "new address." Both phone jacks working properly. However Internet is unstable.

-May 30, contacted customer service regarding unstable Internet was accused of incorrectly installing modem. Verified hardware has been installed correctly. Technician scheduled for June 3.1 hour on the phone.

-June 3, technician verified no issues with Internet.

-June 4, second Jack dead. Contacted customer service, one hour on the phone. Technician scheduled for June 6.

-June 6, technician determined 15 MB of transmission was cause of Internet instability corrected dead Jack issue. Recommended calling customer service to have Internet reduced to 3 MB. Contacted customer service was assured3 MB reduction implemented. 45 minutes on the phone.

-June 7, Internet functioning properly secondary Jack functioning.

-June 26, received email billing notification of $253. Contacted billing customer service for billing explanation. Charged for installation of wall Jack, installation of service box, build three times for Internet. Overcharged over $157. Final outcome of Bill $63. 45 minutes on the phone.

So collectively I spent over 11 hours on the phone correcting the mistakes that Verizon made. I found it exceptionally annoying to repeatedly hear,"I am sorry you are experiencing problems." I don't know what's happened to Verizon's customer service except for the fact that the outsourcers of outsourced to various countries all over the world and the people manning the phones have a limited understanding of English though they speak it. I wonder how many people have been overcharged by Verizon as I was. Perhaps people that just except the overcharges and pay them. I wish I had another option for phone service and Internet service so that I could fire Verizon.

Reviewer is in unhappy mood. ljcote stated that there is a room for improvement of response and phone call dead end. Please immediately contact the author of this review to discuss "all of the above" of internet service transfer and associated monetary loss in the amount of $450. Verizon needs to "improve customer service and improve billing process to prevent overcharges. please note the dollar amount of $450 reflects my hourly pay rate times the number of hours i spent on the phone correcting my" according to poster's claims.

Other people also mentioned internet service transfer in their reviews. You may find this information helpful for further shopping at Verizon.

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