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I have been dealing with Verizon for over a year now regarding a set-top

box that they sent me by mistake. I returned it 4-29-10....according to the U.P.S. receipt. They have even admitted that they received it. So

why am I getting billed monthly for it? Seems to be a big problem to tell

the billing department. Have made dozens of call and sent dozens of e-mails and all I can get is "Thanks for being a customer...we appreciate

your business" it will be taken care of in 1 - 2 billing cycles. I still

monthly have to call to get the charges reversed.

A FREAKING YEAR NOW!!!!!

Monetary Loss: $6.

Company wrote 0 private or public responses to the review from May 04, 2011.
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