Not resolved
1 comment

I spent 40minutes on the phone with Verizon Customer Service arguing about my bill. My bill didnt even have my name on it, when they transferred me from another plan they transferred someone elses name.

Related: Verizon - Discrimination

The two women that I spoke to were very rude and unsympathetic to me as a customer of their product, its ridiculous. So I called the actual Verizon store that my cell phones were purchased from and they went right in and explained everything and was so nice about every little thing, they fixed the name issue and gave me credit to my next bill.

My advice to people is, do not call customer service, just call the store! You will actually get answers!!

Product or Service Mentioned: Verizon Phone Plan.

Company wrote 0 private or public responses to the review from Mar 10, 2011.

Review #198907 is a subjective opinion of

Private message
Helpful? Yes 0 No 0
Report
Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#263374

Yeah, go the store; they're paid on commission; they've got *** people down to a science! :roll

Reply
Report
Helpful? Yes 0 No 0

Verizon Products and Services

Similar to Verizon

Verizon Most Helpful Reviews

More

You May Also Like

Verizon - Tv Service Review from Midlothian, Virginia
Verizon
"After experiencing what I just experienced with a Verizon consultant I feel I need to share my story. I was a consultant for Verizon landline for five years from 1998..." Read more
Verizon - Billing issues - misleading information regarding discounts
Verizon
"At the time of account set up last Fall (Fios triple play with 50/50 Internet) I was offered ~$100 in monthly discounts along with an employer based discount (Connections program)..." Read more
Verizon - Mr
Verizon
"Verizon contractor made damage to my yard when installing the FIOS service in the area. I called and spoke with Verizon customer service several times. Several time they stated someone..." Read more
Verizon disseminating false information
Verizon
"Lately, the quality of Verizon's FIOS service has been abysmal - and we haven't even addressed their customer "service" yet. This past week, their VOD service simply went down,..." Read more
Ruby Tuesday - HORRIBLE management
Ruby Tuesday
"...When i asked why i only had one thick piece of chicken (in which i didnt know it was uncooked at the time until i cut it) she said thats..." Read more
Kinetic Society - Terrible Service
Kinetic Society
"I received my jersey from KineticSociety.com after waiting patiently for over 5 weeks. Not only that, the jersey came out horribly and not as advertised. Our fraternity spent over a..." Read more
Four Seasons Sunrooms Of Springfield - Do your homework...Before signing on the dotted line!!
Four Seasons Sunrooms Of Springfield
"You need to know, Four Seasons offices are owned and operated privately, so if you think that legitimatizes them, you have a false sense of security. Contract date: June 23,..." Read more
Parma Kharkov - Обслуживание и еда
Parma Kharkov
"Обслуживание в ресторане Parma в ТРЦ «Французский бульвар» довольно хорошее. Вежливый администратор, расторопные официанты. Атмосфера приятная. Интерьер уютный, приглушенный свет. Может быть немного шумно, если рядом отмечают детский праздник, что..." Read more