Verizon customer service is a joke
Recently I bought my husband an HDTV for his birthday. I picked out the Primo HD package (the lowest). He decided he would be happier with the Extreme (mid grade) package. When I turned in my old box, I mentioned that I wanted the upgrade. They put it through on the computer (or so I thought).
We never got the additional channels. Every time I contacted Verizon's 1-800 number I got either a different excuse, or another broken promise, including the following:
1. The request is still pending. (Huh????)
2. You should have your new channels within the hour.
3. Your lineup is scheduled to change on the 22nd. (it is now the 24th and we STILL don't have our channels.
This is absurd.
2.
Company wrote 0 private or public responses to the review from Apr 24, 2011.
Similar to Verizon
You May Also Like
"Verizon contractor made damage to my yard when installing the FIOS service in the area. I called and spoke with Verizon customer service several times. Several time they stated someone..."
Read more
"I'm paying for 3mbps speed DSL from Verizon In Allegany,NY. I'm supposed to be getting 3mbps and in there fine print it says guaranteed at least 1.5mbps speed at all..."
Read more
"Three years ago I had debit card information stolen while I was out of town on a business trip. This information was used to open 15 fraudulent Verizon Internet accounts..."
Read more
"I signed up with Verizon and had installation 08/01/215. I called about the 79.99 price but was told for 10.00 more I could get the 50/50 fios. It comes..."
Read more
"My wife and I bought a home in the Reserve at Bay Creek in Loganville Georgia on January 20, 2016. Almost immediately (January 22, 2016) we started noticing water stains..."
Read more
"Im really dissapointed in my order in lazada because i cannot use my order because when they deliverd and i try to use but its broke, this is 2x i..."
Read more
"Package was sent from shipper using FEDEX... Package was shipped on 8 Sep - Package was deemed undeliverable because of damage in shipment on 26 Sep - Package was shipped..."
Read more
"BEWARE – For reasons described below, Loren Comitor is a depraved individual with no morals or ethics and engaged in FRAUD & FALSE-ADVERTISING while working with Dr. Carlos J Puig..."
Read more
Thank You for Your Reply!
We are processing your message. At the meantime, you can review all your communications with review authors.
Go to private message tab →
Select Reason
Comments
FINALLY...FINALLY...FINALLY got the channels my husband wanted. But it was like pulling teeth