Back in August I called Verizon to inquire about rates to Italy. My son was leaving to go to school for the year. I was told it was 31 cents per minute.
After a week and a half of calling him almost everyday, I got a block on my calls to Italy. When I called about it they said my bill was over 400 dollars due to not having an international plan.
I was in shock since no one informed me I needed one. I was told by someone who obviously did not know her job, that calls were 31 cents per minute. They said I could appeal this charge when I received my bill and then signed me up for a plan so my calls would be 31 cents.
After I receive my bills with calls to Italy being over 500 dollars I called to appeal. They say there is nothing they can do since I did not have the international plan at the time these calls were made.
Of course I didn't have a plan, why would I since I was told the calls were only 31 cents per minute?!
I said i would refuse to pay so they told me to write a letter to the corporate office. I just mailed my letter out but meanwhile I get a call today and they are blocking all calls out to Italy since my bill is so high and I don't plan on paying.
Verizon does not care about anyone.They have a record of me calling back in August to inquire about rates but since the person I spoke with did not write in their record logs what she told me, they say this is my fault. They need to hire people that know their job and they need to be a bit more helpful and caring when customers call regarding problems. I am sure Verizon can afford this 500 mistake on their part more than I can.
As soon as this is resolved, I plan on switching companies. I have been a Verizon customer for internet, landline and cell for many years and this is the first time I have had a problem that is big enough for me to write letters and post this complaint.
Product or Service Mentioned: Verizon Internet Service.
Monetary Loss: $500.