Quality customer service is the luck of the draw.
Totally irritating and immensely disappointed when being addressed by unknowledgeable representatives in Financial Services.
WORSE is being addressed by an individual not identifying themselves in Customer Care . . . being mostly snide and argumentative. . . . before being placed on hold and the phone call disconnected.
Granted, the 3rd time was the charm with a new, accommodating employee who apparently appreciated having a job that was conducted in a business-like manner.
In further review of the Verizon corporate structure, there appears to be no direct, verifiable manner to file a legitimate complaint or concern to a responsible individual within the company . . . which can be further disappointing to the Verizon customer or shareholder.
Product or Service Mentioned: Verizon Customer Care.
Reason of review: Poor customer service.
Preferred solution: Better reliability of the corporate communication process and the ability to be provided quality customer service..