Quality customer service is the luck of the draw.
Totally irritating and immensely disappointed when being addressed by unknowledgeable representatives in Financial Services.
WORSE is being addressed by an individual not identifying themselves in Customer Care . . . being mostly snide and argumentative. . . . before being placed on hold and the phone call disconnected.
Granted, the 3rd time was the charm with a new, accommodating employee who apparently appreciated having a job that was conducted in a business-like manner.
In further review of the Verizon corporate structure, there appears to be no direct, verifiable manner to file a legitimate complaint or concern to a responsible individual within the company . . . which can be further disappointing to the Verizon customer or shareholder.
This reviewer shared experience about poor customer service and wants this business to "better reliability of the corporate communication process and the ability to be provided quality customer service". This person is overall dissatisfied with Verizon. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.
Also, you can continue reading comments about Verizon.
Check out the best and the worst companies in Telecommunications category for more informed decision or compare Verizon to other companies on our site.