Not resolved
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Value for money
1 comment

Verizon is running a tremendous scam on their switch promotion. You do not see one red cent to pay off your old provider.

They cannot even put the balance of your traded in phone or your rebates towards the phone you have on their account. It can only be used to pay your bill. So if you are expecting ANY money to pay your old provider forget it. BBB complaint filed, their corporate rep Jessica called me and said the exact same thing a tier one chat agent told me.

She also confirmed that IF you cancel your account with Verizon, THEN the balance of the credit gets applied to the price of the phone on your account. Can you believe they operate that way? A customer has to CANCEL their service in order for the money they got for THEIR old phone to be applied in a manner THEY wish. Notice, everything customer-centric is NOT a possibility until you CANCEL VERIZON SERVICE.

Then and only then can you use the rebates and credit towards your phone towards the balance of your phone or as a check. In other words, the entire rebate just goes towards your monthly bill. A GOOD WAY to ensure VERIZON gets ALL of their money back from the rebates and sold phones. IT IS A RACKET.


Stay clear of them all together. That is a shady way to operate and already, under 30 days of Service are by far the worst customer experience company I have ever come across and I work in the industry.

Product or Service Mentioned: Verizon Switch To Verizon Deal.

Reason of review: Pricing issue.

Monetary Loss: $700.

Preferred solution: Full refund.

I liked: Cs were friendly.

I didn't like: No plausible solutions.

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Yes, I've often thought of that word as a synonym for "Verizon".

To paraphrase Shakespeare : "first thing let's do, let's get rid of Verizon".

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