Product: Verizon Customer Care Clear all filters (130 of 130 reviews match)
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Greg at the Lakeland, Florida store on S.Fla Ave. was the rudest customer service rep I have ever encountered. ZERO people skills. You don't ask customers (I'm 63) if they are still driving. You don't refer to them as the "older generation" that knows nothing about...
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Review
#1720770 Review #1720770 is a subjective opinion of poster.
Service
Verizon Customer Care
Cons
  • Customer eervice
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Bad customer service close the Verizon corporate store

1.0
Details
That's why I switch to AT&t more better then Verizon overcharges you too much and bad customer service with a customer toll-free number and bad customer service on my local Verizon corporate store 33870
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Review
#1656966 Review #1656966 is a subjective opinion of poster.
Service
Verizon Customer Care
Reason of review
Poor customer service

Verizon sucks

1.0
Details
Thanks for threatening me every month with shutoff. My payday sometimes does not jive with billing date even after changing date. Been a customer for a very long time and purchased many items. But if i dont pay my bill you cant make payroll or keep the lights on? You need better customer service period. Im tired of calling every month about something ie double billing, making arraingments for a couple of days because a long time customer who always pays there bill might runoff. You should pay me my fees for having to hassle with you every month. I just need to decide do i go with xfinity or visible for 40 dollars a month an save 115 per month. Yah the customer service is probly lousy but i get that now and pay for premium service. Thats a joke
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Review
#1613936 Review #1613936 is a subjective opinion of poster.
Service
Verizon Customer Care
Reason of review
Poor customer service
1.0
Details
Years after my contract was up my income went down and my verizon bill and everything else went up. I decided I could cut expenses by doing away with my house phone . I never use it anyway, I'd just keep the basic cable and the internet. The sales person (customer...
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Review
#1598077 Review #1598077 is a subjective opinion of poster.
Service
Verizon Customer Care
1.0
Details
I have had my Verizon landline for 45 years. I received a promotional discount for 1 year and then it expired in Jan 2019. Per Verizon representatives, I was advised to call every month to inquire about a promotion and thus far I have been told there is no promotional...
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Review
#1592516 Review #1592516 is a subjective opinion of poster.
Service
Verizon Customer Care
Reason of review
Verizon promotional discount
Preferred solution
Price reduction
1.0
Details
When he set up the Verizon account, he never told me the PIN or wrote it down. We had a joint account. Verizon told me countless times that without the PIN nothing could be done to change the account. After enduring receiving a bill every month with my husband's name...
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2 comments
Erving
#1727609

Verizon and Comcast they both are garbage company. Customer service big 0 not one but multi pal 0000000

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Review
#1563563 Review #1563563 is a subjective opinion of poster.
Service
Verizon Customer Care
Cons
  • Anything about my experience with verizon
Reason of review
Poor customer service
Preferred solution
Send me a final bill for Feb. 23, 2019 through March 11, 2019 (date I switched to AT&T). Billing me for anything after March 11, 2019 is fraud on Verizon's part. Verizon is trying to collect money from me for services they have not provided.

Verizon - No Access to website

1.8
Details
I have been trying to get into my account to find out if I paid my monthly bill. The automated voice will give me a temp code/ It doesn't work, That is FOUR times now. I finally got onto the website, but I apparently pressed the keys wrong because I know my best friend for over 30 yrs. I have been a Verizon customer for about 30 yrs. Someone please call me 803.530-4307
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Review
#1560989 Review #1560989 is a subjective opinion of poster.
Service
Verizon Customer Care
Pros
  • I loved my phone company
Cons
  • No customer service e-mail
Reason of review
Poor customer service
Preferred solution
have a person get customer service calls
Tags
  • Login
  • cell phone server
  • Lack Of Effort
CUT THE CORD WITH THIS HORRENDOUS COMPANY! They are liars and thieves! After being a customer of Verizon for many years, and paid my bills monthly, I could not tolerate their HORRIBLE CUSTOMER SERVICE AND LIES, and decided to terminate my service, because THEY BREACHED...
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2 comments
Darbie
#1712151

Verizon customer service are liars and deceitful. I don’t have all the channels and they up my bill to almost $250 dollars.

One representative tells you one thing then another something else.

I believe this is all a scam to get as much money from the customer as they can. The Government needs to look into this scheming company even their employees who have come to my house to repair something complains about this company and how lousy they are

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Review
#1512570 Review #1512570 is a subjective opinion of poster.
Service
Verizon Customer Care
Reason of review
Poor customer service

Verizon in Bedminster, New Jersey - Customer service terrible

when you cant login they connect with operator after operator and you don't get anyone to talk to I Had it them Angry
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Review
#1511761 Review #1511761 is a subjective opinion of poster.
Service
Verizon Customer Care
Reason of review
Poor customer service

Contact Verizon Customer Service

Website:
www.verizon.com
Mailing Address:
P.O. Box 291089
Columbia, South Carolina 29229
United States
Phone:
(800) 922-0204
All Verizon Contacts

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Verizon - 4 hours and 34 minutes and still no resolution

I have 4 devices on my account that I did not purchase and did not authorize that I can not get a credit for even though they can not provide a signed purchase order for the equipment.
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Review
#1478383 Review #1478383 is a subjective opinion of poster.
Service
Verizon Customer Care
Reason of review
Poor customer service